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Customer Service Agent
1 week ago
We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.
Responsibilities
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Create records of customer interactions and follow up to ensure all questions have been answered
- Identify common customer issues and bring them to the attention of the team
- Respond to customer inquiries, product and service questions, and customer complaints
- Interact with the sales lead to maintain and improve service and product knowledge
Qualifications
- High school graduate, G.E.D. recipient, or equivalent
- Previous work in a customer-facing position
- Excellent active listening, interpersonal, and communication skills
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