Customer Service Representative

7 days ago


Irvine, California, United States Induce Biologics Usa Inc. Full time

Customer Service Representative at Induce Biologics

Induce Biologics is leading the way in commercializing a family of bioimplants, including the innovative Natural Matrix Protein (NMP), which mimics the body's natural healing abilities to promote organic bone regeneration.

As a Customer Service Representative at Induce Biologics, you play a vital role in facilitating seamless customer interactions and ensuring optimal satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Provide exceptional customer support by promptly addressing customer needs and inquiries.
  • Process orders and inquiries via various channels such as phone, email, and online platforms.
  • Maintain accurate customer records and documentation.
  • Assist customers with onboarding processes and issue resolution.
  • Collect and share customer feedback to drive process improvements.
  • Handle customer complaints and escalations effectively.
  • Collaborate with internal teams and customers to address product-related queries.
  • Inform customers about product availability and assist with order-related concerns.
  • Promote company products and maintain strong customer relationships.

EDUCATION/EXPERIENCE

  • High School Diploma or equivalent.
  • Minimum of two (2) years' experience in customer service, preferably in a related industry.
  • Experience in a small company or startup environment in the medical device or biotech industry is a plus.

SKILLS, KNOWLEDGE AND/OR ABILITIES

  • Excellent customer service and relationship management skills.
  • Ability to work collaboratively and independently.
  • Proficiency in MS Office tools.
  • Strong organizational and prioritization abilities.
  • Effective communication and interpersonal skills.
  • Must be located in Irvine, CA and available to work on site.

The base pay range for this role in California is $23.00 to $27.00 per hour, with the final compensation dependent on qualifications and experience.



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