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Customer Service Representatives
3 months ago
2 Customer Service Representatives needed for an electronics distributor in Irvine.
These are temporary to hire positions if performance meets expectations. Hours are Monday - Friday 8:45 AM - 5:30 PM. This position will start off onsite Monday - Thursday with Friday at home, but after training which takes about 30-45 days, position will be hybrid with 2 days in the office and 3 days at home. Pay rate is $21-23/hr depending on experience plus excellent benefits including a 2% annual bonus, medical insurance, PTO, floating holidays and 401k plan with matching.
The Customer Service Representative will drive customer satisfaction and revenue by exemplifying a customer-centric attitude delivering superior service through every call, chat and email interaction. This role will report to the Sales and Service Supervisor and will work closely with inside sales and technical sales support. The successful candidate should exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable. The Customer Success Center currently works in a hybrid work environment, but employees could be required to be in-office up to 5-days a week based on changing business needs.
General Duties and Responsibilities:
- Handle large volume of calls, chats and emails along with order processing and order management with quality.
- Build positive relationships by identifying customer needs, researching issues, resolving customer concerns and providing solutions with urgency, empathy and a customer-centric
attitude. - Maintain customer satisfaction and loyalty during difficult customer interactions by leveraging outstanding conflict resolution skills thus resulting in an excellent customer experience.
- Communicate and collaborate cross-departmentally to ensure you are providing accurate, up-to-date information both internally and to our customers.
- Collaborate in compiling information critical to continually improving upon our customers' experience and driving company strategy.
- Recommend improvements for systems and processes to boost organizational efficiency.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
Required Knowledge, Skills, Abilities and Personal Traits:
- 1-2 years minimum in a high paced customer service environment, ideally a call center.
- Experience working on a CRM system.
- Must have Order Entry experience
- High School Diploma required with college degree preferred.
- Technology related B2B experience is needed.
- Attitude of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
- Display strong communication skills (written and verbal), active listening skills, and interpersonal skills.
- Demonstrate computer proficiency in Microsoft Word, Excel and Outlook with the ability to use multiple programs concurrently.
- Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment.
- Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
- Curious mind with an aptitude for learning.
- Reliable, dependable, and highly organized with strong time management skills.
- Task oriented with an attention to detail.
