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Customer Service Representative
1 week ago
Customer Success Associate
We are looking for a motivated Customer Success Associate to join our team at CT Corporation, the leading provider of legal entity management, corporate compliance, and due diligence solutions globally. Our trusted services are relied upon by businesses and law firms worldwide to manage their most critical business and legal compliance responsibilities.
If you are eager to gain valuable professional experience, dive into a new industry, and kickstart your career with a reputable global organization, this is the perfect opportunity for you.
Responsibilities:
- Provide exceptional service to customers through effective verbal and written communications
- Offer consultative customer service to understand customer goals and drive solutions for legal compliance
- Manage order processes efficiently and identify opportunities for cross-selling additional services
- Utilize SalesForce and internal systems to handle high volumes of requests promptly
- Handle customer escalations and collaborate with the Customer Service team
- Build and maintain strong relationships with customers and key partners
- Strive to become an expert in the department, company, and industry
Qualifications:
- Bachelor's degree or equivalent B2B client service experience
- Minimum of two years of B2B customer service experience, preferably in banking, insurance, hospitality, retail, or legal industry
Preferred Knowledge, Skills, or Abilities:
- Strong organizational and multitasking skills
- Quick absorption of product knowledge to address customer needs
- Ability to make sound business decisions and exhibit strong problem-solving skills
- Proficiency in MS Office applications
Wolters Kluwer is a renowned provider of professional information services globally, assisting professionals in various industries in managing their businesses efficiently. Our commitment to excellence helps our customers make critical decisions that impact lives and improve business operations.
The Power of Purpose
Wolters Kluwer, with over 19,000 employees worldwide and operations in 40+ countries, reported annual revenues of 4.6 billion in 2020. Our headquarters are located in Alphen aan den Rijn, the Netherlands.
U.S. COVID-19 Vaccination Requirements
To maintain a safe workplace, all US employees at Wolters Kluwer must be fully vaccinated against COVID-19. Proof of vaccination is required for employment consideration, with reasonable accommodation options available based on disability or religious beliefs.
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