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Customer Service Representative
3 months ago
Key Responsibilities:
- Customer Interaction: Promptly respond to customer emails and inquiries with professionalism and courtesy.
- Issue Resolution: Troubleshoot and resolve technical issues while providing accurate information to customers.
- Record Keeping: Maintain detailed and accurate records of customer interactions, documenting discussions and actions taken.
- Team Collaboration: Collaborate with team members to enhance customer support processes and improve overall service delivery.
- Product Expertise: Maintain knowledge of new products, services, and policy changes to provide informed support.
- Feedback Collection: Gather customer feedback to enhance future interactions and support continuous service improvement.
- Ability to work independently, multitask and prioritize in a dynamic environment.
- Excellent written and verbal communication skills in English, including proper grammar.
- Strong interpersonal skills with a focus on empathy and patience.
- Keen attention to detail and strong problem-solving abilities.
- Familiarity with customer support software and basic technical knowledge.
- Adaptability to new tools and changes in a fast-paced industry.
- Fluency in Spanish or Portuguese a plus
ABOUT US: is a leading provider of innovative education software solutions, specializing in AI tools that enhance productivity and efficiency for businesses, students and individual users alike. We are committed to delivering exceptional customer service and support to our diverse clientele.