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Senior Technical Writer
1 week ago
Complete Description:
Duties and Responsibilities
- Write and edit technical and enduser documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, enduser communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
- Perform technical edits and support quality reviews.
- Develop quality standards, graphics, format, and style for internal and external IT documents.
- Create customer service content, user guides, indepth documentation on product features, FAQ reference materials
- Contribute to the organization's messaging strategy, crafting content guides for new products and features
- Understand new features, learn how they work, and document them in crisp, easytofollow language
- Improve existing documentation based on customer feedback.
- Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
- Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
- Use visual models and tools to communicate workflows, communications, relations, and system operations.
- Performs other related duties as assigned.
- Must be detail oriented with strong analytical and problemsolving skills
Education:
- Bachelor's degree in Computer Science or related field
Qualifications:
-5+ years of experience as a Technical Writer
-5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
- Excellent written communication and grammatical skills.
- Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
- Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
- Demonstrable experience in technical communication or instructional design
Work Location:
1101 4th St. SW, Suite 350, Washington DC 20004
GL:
CBE
Cost Center:
ISG
Project:
Required/Desired Skills
Required /Desired
Skill
Required /Desired
Amount
of Experience
Experience as a Technical Writer
Required
5
Years
Experience using content publishing tools to write, format, manage, and publish technical content on the web
Required
3
Years
Hands-on experience with Adobe Acrobat Pro.
Required
3
Years
Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, Sharepoint, and Visio) to conduct all job responsibilities
Required
Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
Required
Excellent written communication and grammatical skills.
Required
Bachelor's Degree in Computer Science or related field
Required
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