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Guest Services Representative

3 months ago

Blowing Rock, North Carolina, United States Raldex Hospitality Full time
Guest Service Representative

Qualifications
  • High school diploma or equivalent
  • Basic working knowledge of a computer and be able to handle multiple tasks at one time
  • Excellent communication and interpersonal skills able to interact with many types of personalities
  • Display good organization and time management skills
  • Frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks, standing for long periods of time, and be able to regularly lift and carry up to 20 pounds without assistance
  • Maintain a high standard of personal hygiene and appearance
  • MUST be reliable and able to work day shifts, evenings, weekends and holidays as needed
Responsibilities
  • Smile, acknowledge, and greet guests while in guest rooms, front of the house, or in any other area of the hotel
  • Receiving accommodation reservations from visitors
  • Taking the details of all arriving guests including payment information securely
  • Allocating rooms to all guests
  • Providing the guest with the necessary tourism information
  • Handling all customer concerns and queries
  • Issuing receipts to the guests
  • Ensuring the safety and security of all guests
  • Balance and properly account for cash drawer at the desk for each shift
  • Maintain all training requirements as set forth by General Manager
  • Always wear a provided uniform and name tag on the property
  • Perform routine cleaning throughout the work area
  • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment including television sets, and light fixtures, and follow through with proper department
  • Respond to guest's requests for immediate repairs
  • Report lost-and-found items in accordance with hotel procedures
  • All other assigned duties
  • We offer competitive pay, Paid Time Off, and Brand offered hotel discounts.
  • You will also get to be part of a team that challenges, mentors, and encourages you during your career
  • We are an equal-opportunity employer and participate in the e-Verify program.
  • All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.