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Customer Support Associate

3 months ago

San Jose, California, United States At Home Stores LLC Full time
$ /hour


The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency.

This role is subject to complete other tasks as assigned by store management.

Key Roles and Responsibilities

Provides customers a positive shopping experience

Performs cashier duties accurately while processing all transactions per policy.

Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.

Performs store conditioning tasks and housekeeping (inside and out) tasks as assigned.

Operates all equipment in a safe manner per directed procedures.

Ensures a safe working and shopping environment while minimizing shrink and damages.

Executes company directives, policies and procedures timely, accurately, and thoroughly.

Qualifications and Competencies

At least 18 years old

High School Diploma/Equivalent

Ability to work a flexible schedule including nights, weekends, and some holiday

Ability to lift a minimum of 50 lbs., team lift 100 lbs.

Contributes to a customer focused environment while demonstrating excellent service.

Communicates clearly with customers, team and leadership.

Reliable and trustworthy

Ability to work effectively independently and within a team to perform all tasks as assigned.

Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.

Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
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