Digital Engagement Agent

3 days ago


Huntington Beach, California, United States AXEN IT Consulting Full time $21 - $26 per hour
At AXEN IT Consulting, we are seeking a skilled and dynamic Live Chat Agent to join our team. This is an excellent opportunity for a highly motivated individual to work in a fast-paced and rewarding environment. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support to our clients through live chat interactions on our website.

  • You will engage with our clients through live chat interactions, responding to their inquiries and providing them with timely and accurate information.
  • You will act as the first point of contact for our clients through the live chat channel, representing AXEN IT Consulting in a professional and courteous manner.
  • You will proactively assist clients with any questions or concerns they may have and guide them through the website to find the information they are looking for.
  • You will work closely with our team of attorneys and legal professionals to stay updated on our services and successfully communicate them to our clients.
  • You will maintain a high level of customer satisfaction by providing exceptional service and resolving any issues that may arise.
  • You will keep detailed records of all live chat interactions and escalate any complex issues to the appropriate department or individual for further action.
  • You will stay up-to-date with industry trends, best practices, and new technologies to continuously improve our live chat service.

The estimated salary for this position is around $52,000 per year. If you have a passion for customer service and a desire to work in the legal industry, we want to hear from you.

This is an excellent opportunity to work in a prestigious healthcare institution dedicated to providing exceptional healthcare services to our clients. We are looking for a highly motivated and results-driven individual who can effectively communicate with clients and provide top-notch customer service.



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