Live Chat Agent

4 days ago


Huntington Beach, California, United States AXEN IT Consulting Full time $21 - $26 per hour

AXEN IT Consulting, a leading healthcare company in the United States, is looking for a skilled and dynamic Live Chat Agent to join our team. This is a great opportunity for a highly motivated individual to work in a fast-paced and rewarding environment. As a Live Chat Agent, you will be responsible for providing excellent customer service and support to our clients through live chat interactions on our website. 

Key Responsibilities:

  • Engage with our clients through live chat interactions, responding to their inquiries and providing them with timely and accurate information.
  • Act as the first point of contact for our clients through the live chat channel, representing Podhurst Associates in a professional and courteous manner.
  • Proactively assist clients with any questions or concerns they may have and guide them through the website to find the information they are looking for.
  • Work closely with our team of attorneys and legal professionals to stay updated on our services and successfully communicate them to our clients.
  • Maintain a high level of customer satisfaction by providing exceptional service and resolving any issues that may arise.
  • Keep detailed records of all live chat interactions and escalate any complex issues to the appropriate department or individual for further action.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our live chat service.

Qualifications:

  • High school diploma or equivalent, college degree preferred.
  • Minimum of 2 years of experience in a customer service role, preferably in a live chat setting.
  • Excellent communication and interpersonal skills, with the ability to handle difficult conversations with professionalism and empathy.
  • Strong multitasking skills with the ability to navigate between multiple chat conversations while providing prompt and accurate responses.
  • Ability to work independently and within a team to achieve the desired goals and objectives.
  • Knowledge of legal terminology and basic understanding of the legal process is an asset.
  • Proficiency in typing and typing speed of at least 50 words per minute.
  • Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for our clients.

We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills. If you have a passion for customer service and a desire to work in the legal industry, we want to hear from you

Join our team and be a part of a prestigious healthcare institution dedicated to providing exceptional healthcare services to our clients. Apply today


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