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Patient Services Representative Breast Clinic

3 months ago

Grand Rapids, Michigan, United States Spectrum Health Full time

This is a benefit-eligible position.

The starting rate for this position is $ per hour and varies based on experience.

Job SummaryProvides clerical support in complex matters to assist in the delivery of quality health care services.Essential Functions Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit. Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals. Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC. Responsible for identifying and reminding patients of health maintenance gaps. Ability to perform the role of Patient Services Representative, Associate when necessary. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications Required High School Diploma or equivalent 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required

Primary Location

SITE - Lemmen-Holton Cancer Pavilion - 145 Michigan St - Grand Rapids

Department Name

Comprehensive Breast Clinic - CHMG West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 to 5

Days Worked

Monday to Friday

Weekend Frequency

N/A

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