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Manager, Engineering Operations
3 months ago
As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Capacity Operations Manager will lead a team of engineers focused on the coordination of the full life-cycle of node level proactive and reactive capacity augments for both outside and inside plant.
In addition to overseeing these day-to-day activities, this role acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering, partnering with cross functional teams, and keeping up with the latest technology changes in node architecture.
This role is responsible for overall performance by achieving operational compliance, adherence to budgets, reinforcing strategic direction in daily operations, and promoting a customer-driven service culture.
The Capacity Operations manager possesses an intermediate to advanced level of industry knowledge and skill and has familiarity with tools and processes in engineering and operations.
Please note:
this role is in office at one of the listed locations 4 days a week and 1 day a week remote.
Primary Responsibilities:
- Responsible for monthly production targets while maintaining a positive customer experience.
- Removes obstacles and escalates ideas for efficiency.
- Develops, trains, mentors and motivates a team of engineers at varying levels of expertise in accordance with best practices and procedures developed by management.
- Maintain an evenly balanced workload across engineers, adjusting for shifts in priority.
- Works closely with peers in region, across division and company.
- Assists in advanced troubleshooting and works crossfunctionally with other teams to ensure successful completion of jobs. Works closely with Construction, ISP/Headend, Access Engineering, XOC and others.
- Take a customer centric approach to all activities and operate as a teamplayer with willingness to flex and go above and beyond.
Core Responsibilities
- Monitors technical and engineering progress to ensure strategies, goals and objectives are met. Communicates changes to all affected personnel.
- Ensures effective implementation of the department budget. Prepares financial statements and monthly forecasts and reports them to management.
- Manages and forecasts resource needs to meet departmental objectives. Recommends action plans or solutions to management.
- Applies industry standards in daily operations and ensures that they are consistently met and that technical operations comply with system, region and OSHA safety programs.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our gamechanging technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
