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Security & Public Safety Supervisor

3 months ago

Seattle, Washington, United States The Museum of Flight Full time
**This position is scheduled to work Wednesday through Sunday**

An exciting opportunity awaits as The Museum of Flight seeks a dedicated individual for the role of Security & Public Safety Supervisor. In this pivotal position, you will be responsible for creating and maintaining a safe and secure environment for our esteemed team members, students, and visitors. As the largest independent, non-profit air and space museum globally, we take pride in our extensive collection of over 175 aircraft and spacecraft, tens of thousands of artifacts, diverse exhibits and experiences, a world-class library, and a dedicated aviation restoration facility. Your primary focus will be on safeguarding our invaluable exhibits and immersive experiences, as well as ensuring the well-being of our collections, team members, and visitors with a strong emphasis on providing a visitor-centered experience. If you are passionate about contributing to our mission and dedicated to upholding the safety and security standards of our museum, we welcome you to embark on an exciting career journey with The Museum of Flight.

Summary

The Security & Public Safety Supervisor supports the mission of The Museum of Flight by directly working with and supervising the Museum's Public Safety Officers In the day-to-day functions of the Public Safety Department. This position oversees daily public safety functions including the creation and management of weekly scheduling and daily assignments and supervisory functions including hiring, training, mentorship, feedback, coaching, and performance evaluations. This position collaborates with and assists the Public Safety and Security Manager in developing, updating, and enforcing department policies and processes regarding security and safety.

Essential Duties & Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

  1. Actively supervise and direct the daily duties of Public Safety Officers, ensuring the safety and security of Museum visitors, staff, facilities, and artifacts at all times.
  2. Provide Officers direct, in-person supervision during Museum operating hours; onsite public, private and special functions; and when providing cross-departmental support such as working with exhibits and collections.
  3. Perform supervisory duties including hiring, staff orientation and training, scheduling, assignment of daily tasks, and ongoing safety and security related training and development. Mentor staff and provide timely feedback, coaching, recognition, and performance evaluations within Museum guidelines.
  4. Ensure appropriate department coverage based on anticipated visitor attendance, Museum events, staff training, and administration needs such as meetings, shift debriefs, reporting, and email access.
  5. Ensure accurate and timely incident reports and records. When appropriate, work collaboratively with Museum leadership and People Operations to support internal investigations.
  6. Lead department training and development including collaborate with the Public Safety and Security Manager to set annual objectives and goals for the Public Safety team.
  7. Assist department manager in developing, maintaining, and revising security and safety policies, processes, support systems, and related procedures.
  8. Appropriately respond to emergencies or emergent threats working closely with Manager and Senior leadership.
  9. Assume the role of Public Safety Officer when necessary
  10. Perform other duties as assigned.
Qualifications

Education & Experience
  • High School diploma or equivalent.
  • Five (5) years of experience in security, public safety, or related with a minimum of three (3) years' experience supervising a team.
  • Experience in a museum, public attraction, or similar venue is highly preferred.
  • Previous CPR and First Aid experience a plus.
Knowledge
  • Basic knowledge and understanding of security roles related to a customer service environment.
  • Understanding of basic principles of Access Control Systems, Alarm Systems (intrusion and fire), Barrier Systems (fencing, pedestrian, and vehicle), Communication Systems (two-way radio, email, phone, PA) and Surveillance Systems (CCTV).
Skills
  • Displays good interpersonal and customer service skills.
  • Strong organizational skills and a high level of attention to detail.
  • Proficient computer skills including Microsoft Office 365.
Abilities
  • Proven ability to effectively communicate to internal and external customers through a variety of means including but not limited to email, telephone, two-way radio, Public Announcement (PA) system, and in person.
  • Ability to work in a fast-paced environment and maintain poise under pressure.
  • Proven ability to work independently and be self-directed in support of broader departmental and institutional objectives.
  • Proven ability to maintain confidentiality and discretion in security matters.
  • Willingness and ability to perform first aid and CPR.
License & Certification
  • Current First Aid, CPR and AED certification, or may be obtained within 90 days of hire throughThe Museum of Flight.
  • Driver's license with an acceptable driving record is required.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Schedule is set by manager and includes weekends.
  • Able and willing to work a flexible and/or extended workweek which include some evening and other irregular hours.
  • Little to no travel is expected for this position.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Onsite attendance is essential to perform the duties of this position.
  • This position requires the ability to occasionally lift up to 50 lbs.
  • The ability to bend, carry, reach to the side, front and overhead, push, pull, focus, walk, stand, twist and squat are often requirements for this position.
  • Must be able to be physically active for the duration of a shift including standing, walking for long periods of time, stairs, and climb ladders. Occasionally may require working from aerial catwalks and roof tops.
  • This position may come into contact with a variety of approved chemicals such as cleaning solutions orfirst aid supplies.
  • This position requires working indoors in an office environment, as well as outdoors, which requires periods of walking and repetitive wrist and arm movement. Occasional work outside during periods of inclement weather.
Benefits

The Museum of Flight offers full-time employees generous and comprehensive benefits package which includes medical, dental, vision, flexible spending accounts, a 403(b) retirement plan with a 5% match after 1 year of service, Employee Assistance Program, as well as company paid life insurance, Accidental Death and Dismemberment, and long-term disability.

Paid-Time Off

Our paid time-off plans include 2 weeks of accrued sick leave and 2 weeks of vacation (80 hours each) per year, 10 paid holidays, and 2 floating holidays.

Compensation

The hourly range for this position is $26.00 to $37.00depending on experience.

Important Information

The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply.

Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran's status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

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