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Account Manager

3 months ago

Tampa, Florida, United States Threshold 360 Full time


At Threshold 360, we are redefining the way people explore locations, by allowing them to virtually step inside and decide which thresholds to cross in person.

Over the past few years, we have built the world's leading platform for 360° virtual tour creation and delivery and have aggregated the largest licensable library of 360° immersive experiences worldwide.

Threshold content is viewed more than 2 million times every day on a wide variety of digital properties and has been licensed by hundreds of leading companies in the Hospitality & Travel marketplaces.

With our ever-accelerating growth, we seek to add a top-notch Account Manager to our world-class team. The Account Manager will build and maintain post-sales relationships with our largest customers. You will be a trusted advisor – ensuring successful customer location capture, platform deployment, and adoption. This role will involve working with senior management and reporting to our Manager of Customer Success.

Based in Threshold's corporate office in Tampa, Florida, this role is an opportunity to join us in a key moment and truly make a mark.

For the right candidate, this is a career-defining opportunity.

Key Responsibilities:
Ensure that key accounts hit their project milestones during the 12-month customer life cycle
Manage a book of key enterprise customers with a focus on direct contact through recurring calls and periodic check-ins
Ensure successful ongoing usage and adoption of the Threshold platform
Work under the direction of the Manager of Customer Success to achieve identified Customer Success objectives
With the upcoming launch of our free tier, the Account Manager will educate these customers on available features and upgrade paths
Cultivate and identify new product sales and upgrade opportunities
Host product demonstrations
Function as a frontline account resource for "best practices" and support
Design strategies to help customers maximize the value they receive from the Threshold platform in alignment with their organization's goals
Assist Manager of Customer Success with planning and coordinating events
Deliver product training to user groups to support organizational adoption
Undertake discovery and education activities to identify opportunities for Threshold usage across organizational functions and processes
Work closely with the support department to document best practices in developing and using the Threshold Platform and ensuring speedy resolution of customer issues
Work closely with Product Management on product roadmap and feature discussions
Required Skills
2+ years of experience in a related function is preferred. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies.
History of successful customer management, from initial engagement to customer satisfaction and long-term relationship-building
Excellent analytical skills & problem-solving skills, combined with the ability to deliver quick resolutions
Ability to effectively juggle multiple accounts at a time while maintaining top-notch delivery
Ability to quickly identify organizational needs and sales opportunities
Exceptional verbal and written organizational, presentation, and communication skills
Strong customer service orientation, with professional-level skills in collaboration, adaptability & initiative
Demonstrable success in thinking strategically, and executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
About you
Bachelor's degree or equivalent experience
Willingness to travel periodically based on customer and business needs
A lover of technology, travel, and learning new things
Humble, scrappy, and hungry
An enthusiastic and energetic team player
Benefits & Compensation
Competitive Salary
Bonus plan participation
Stock options plan participation
Ability to work remote
Access to our HQ office in downtown Tampa and the thriving community at Embarc Collective
Flexible PTO and sick time
Generous benefits package, including health and dental coverage
Learning and development opportunities
The opportunity to grow quickly and become a core leader of our team
The opportunity to build something great