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Service Designer

3 months ago

Washington, Washington, D.C., United States NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Designer to join our team in Washington, District of Columbia (US-DC), United States (US).

Join Our Team: Seeking a Service Designer

NTT DATA is a Global IT Innovator delivering technology-enabled services and solutions to clients around the world.

NTT DATA partners with clients to navigate and simplify the modern complexities of business and technology, delivering outcomes that matter most.

Role Overview: We are seeking a dynamic and creative individual to join our team as a Service Designer. As a vital member of our organization, you will work collaboratively with cross-functional teams to design and improve services within a federal agency. This role offers an exciting opportunity to contribute to meaningful projects in a fast-paced environment.

Key Responsibilities:

  • Guide clients utilizing human-centered methods to address organizational and experience challenges.
  • Engage with clients and customers to identify pain points and uncover enterprise opportunities.
  • Advocate for the customer's perspective, ensuring their needs are incorporated into proposed solutions.
  • Leverage research and data to communicate insights and shape mission/program strategy.
  • Collaborate effectively within cross-functional agile teams, representing stakeholder and user needs.
  • Acquire product knowledge and integrate research considerations into technological solutions.
  • Ensure the delivery of high-quality deliverables across multiple projects.

Basic Qualifications:

  • Bachelor's degree in design, human-computer interaction, psychology, or related field.
  • Minimum 2 years of experience in human-centered design, service design, and/or customer experience design.
  • US citizenship required.
  • Ability to obtain a U.S. government Public Trust Security Clearance.

Preferred Qualifications:

  • Strong analytical skills and a natural curiosity for problem-solving.
  • Familiarity with Agile delivery frameworks and integration of research and design into sprints.
  • Experience collaborating within multidisciplinary teams.
  • Previous experience in project-based environments and/or consulting roles.
  • Previous work experience with federal government projects is a plus.
  • Strong portfolio showcasing projects in service design, user experience design, or related areas.
  • Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
  • Excellent communication and collaboration skills.
  • Excellent written communication and presentation skills.
  • High energy level, self-starter with a positive attitude.
  • Ability to work effectively in a team environment and independently when necessary.

#FEDSEC

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.