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Service Desk Analyst
4 months ago
Overview:
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.
Why work for MJHS?:
When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and vacation time that you won't find at our competitors.
Do you receive a paid day off for your birthday now? No? You will here You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.
You take care of our patients, residents and health plan members, and we will take care of the restBenefits include:
Tuition Reimbursement for all full and part-time staff
Generous paid time off
Affordable medical, dental and vision coverage for employee and family members
Two retirement plans 403(b) AND Employer Paid Pension
Flexible spending
And MORE
MJHS companies are qualified employers under the Federal Government's Paid Student Loan Forgiveness Program (PSLF)
Responsibilities:
MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices.
Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
Qualifications:
High School Diploma
A+ Certification Required
2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
Use and installation of Microsoft Office 365 and Windows 10
Experience with remote desktop software
Knowledge of Outlook
Expert understanding of computer networking principals to troubleshoot issues
Ability to prioritize functions and tasks performed within the department in order to meet deadlines
Strong customer service skills
Excellent verbal and written communication skills
Min:
USD $55,733.90/Yr.
Max:
USD $69,667.37/Yr.
