Analyst, Service Desk Operations_
2 months ago
Job Description Note: This is not a Help Desk/Desktop support position The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective. MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer. MOCS team members operate in a collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. Analysts perform a range of defined tasks assigned by supervisors. All MOCS analysts are expected to deliver timely and quality work products and services, participate in ongoing improvement activities, proactively deepen their knowledge of procurement and government operations, and will use modern technology software and hardware to complete daily duties. Analysts also collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of vendors to technology platforms. Staff aim to provide clear, accurate and timely information to stakeholders, coordinating responses across various operational and technical teams, and documenting and partnering to resolve any issues which inhibit task completion or the overall success of critical city initiatives. Please see the below listed responsibilities: - Review, analyze and verify information associated with vendor accounts and various filings; - Communicate with stakeholders using various platforms including our internal ticketing system, email, phone and screensharing; - Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills; - Using exceptional writing skills and communication, research and convey helpful information to stakeholders and vendors who need support and assistance; - Determine when issues should be referred to peers or other units and/or escalated to managers; - Record user interaction and categorical data in designated customer services platforms, e.g. JIRA; - Propose updates to user resources for systems such as PASSPort and HHS Accelerator; - Take part in ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management; - Understand issues affecting relevant stakeholder groups, including but not limited to city agencies/partners, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc.; - Participate in special projects, as assigned. Additional Information: To best serve the City we represent, MOCS seeks individuals from a variety of backgrounds who can bring different perspectives to contribute to the work of the office. MOCS also seeks candidates who want to contribute to a work environment that values teamwork, inclusion and respect. Work Location: 255 Greenwich Street, 9th floor New York, NY 10007 Qualifications 1. Graduation from an accredited college with a baccalaureate degree; or 2. Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities; or 3. A four year high school diploma or its educational equivalent plus four years of experience as described in "2" above; or 4. A satisfactory equivalent combination of education and experience. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
-
Service Desk Analyst
1 month ago
New York, United States Connvertex Technologies Inc. Full timeJob DescriptionJob DescriptionSummary of Role The Service Desk Analyst is the first point of contact between end-users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating...
-
Service Desk Analyst
7 days ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
6 days ago
New York, United States TEKsystems Careers Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk...
-
Service Desk Analyst
3 weeks ago
New York, New York, United States TEKsystems Full timeHealthcare Level 1 Help Desk Support AnalystOne of our major Healthcare clients in NYC is seeking an outgoing Level 1 Help Desk Support Analyst to be part of the hospital's Enterprise Service Desk team.In this role, you will be the main IT support for the Health System's 11 hospitals, providing support and customer service to various users including doctors,...
-
Service Desk Analyst
6 days ago
New York, United States TEKsystems Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
7 days ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
1 month ago
New York, United States Gotham Technology Group Full timeSummary of Role:The Service Desk Analyst is the first point of contact between end-users and the Technology department.The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate...
-
Service Desk Analyst
1 month ago
New York, United States Gotham Technology Group Full timeSummary of Role:The Service Desk Analyst is the first point of contact between end-users and the Technology department.The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate...
-
Service Desk Analyst
6 days ago
New York, NY, United States TEKsystems Careers Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
4 weeks ago
New York, United States Integrated Resources Full timeThis will be a fully remote evening shift schedule (Mon-Fri 4pm to 12am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required service level time frame - Triage requests to ensure accurate transfers...
-
Service Desk Analyst
22 hours ago
New York, New York, United States Diversant Full timeJob Summary:The Service Desk Analyst will serve as the front-line, level 1, IT support for the company enterprise, which includes seven hospital networks and the corporate office. The successful candidate will be responsible for monitoring and answering the Service Desk phone, email message queues, and auto-triggered request queues during their assigned...
-
Service Desk Analyst
7 days ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
7 days ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
2 days ago
New York, United States NavitsPartners Full timeJob DescriptionJob DescriptionJob Title: Service Desk AnalystDuration: 6 monthsLocation: Remote (80%), Onsite (20%) in NYC, New YorkPrincipal Duties:Work Schedule: This role will follow a day shift schedule (7 am to 3 pm, 8 am to 4 pm, 9 am to 5 pm, or 10 am to 6 pm) with 80% remote work and 20% on-site work. The consultant is expected to work holidays if...
-
Service Desk
3 weeks ago
New York, New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
1 month ago
New York, New York, United States Michael Page Full timeLeading Financial Services Firm in Manhattan, New YorkContract position with likely extensions and possible full time conversion About Our Client The client is a leading investment management firm. Job DescriptionAccurately record, assign, and manage all incidents using ServiceNow, ensuring professional and courteous resolution of end-user requests.Support...
-
Service Desk Analyst
6 days ago
New York, United States AustralianSuper Full timeJob DescriptionService Desk | Helpdesk Support Analyst | New York •We make a difference, delivering outcomes for our millions of members. •Support our growing office, providing first-line technology assistance. •Based on-site in our Manhattan office, 3-4 days a week. AustralianSuper is the largest superannuation fund in Australia - in the top 20...
-
Service Desk Analyst
1 month ago
New York, United States Metropolitan Jewish Health System Full timeOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...
-
Service Desk Analyst
3 months ago
New York, United States Metropolitan Jewish Health System Full timeOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...
-
Service Desk Analyst
6 days ago
New York, United States MJHS Full timeJob DescriptionJob DescriptionOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.MJHS is in search of a Service Desk Analyst who will be responsible for...
