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Project Supervisor

3 months ago

Overland Park, Kansas, United States Allied National, Inc Full time
The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, training, development and personnel matters.

The Supervisor must have a thorough understanding of the processes, procedures and computer systems involving policy administration, agent appointments, commissions, banking, collection, processing and subsequent accounting of all premiums received.

Will also be responsible for driving the identification and implementation of system and process improvements.

Assure excellent service to our clients in both a pro-active and responsive manner through a staff utilizing strong communication skills.

Develop and implement training and cross training program for all individuals and functions performed within the department.
Develop and maintain employee developmental plans, fostering an environment which promotes growth and development.
Establish and maintain employee performance goals and minimum performance standards for both production and quality.

Maintain high level of performance of the unit, and individuals within, through internal workflow analysis, process improvements, group problem
Establish individual standards/expectations and unit work plans to assure continuous high-level performance.

Review problems, questions or files as referred, provide answers or solutions as appropriate, review with the Director of Underwriting and Coverage Administration as necessary.

Perform administrative/personnel functions of policy application (counseling, attendance, evaluations, quality review and scheduling).
Establish and maintain personal time schedules to assure unit performance expectations are maintained.

Conduct evaluations in a timely and effective manner to clearly measure individual performance, establish common expectations and identify training/developmental needs.

Hold monthly one on one meetings with each staff member.
Coordinate staffing needs with Director of Underwriting and Coverage Administration and interview candidates referred by HR.
Create and maintain Position Descriptions for staff members.

Create, maintain and distribute various reports related to billing, payments, audits and commissions. Oversee review of various computer-generated reports, ensure necessary corrections are made.
# Oversee the collection of overdue amounts from agents and insureds. Refer to an outside collection services when deemed necessary.

(High school graduate or equivalent education. Minimum of 3-5 years management experience in insurance coverage administration, billing and agent processing is strongly preferred.
# Strong planning, prioritizing and organizational skills exhibited in a pro-active manner.
# Ability to work under the stress associated with varying workloads, deadlines and administrative duties.
# Ability to speak English fluently; read, comprehend, follow and give written and verbal instructions in English.
# Proficient in using a personal computer, i.e., spreadsheets, databases, reports.
# To travel occasionally to outside vendors, seminars, etc.

FACTORS IMPORTANT TO SUCCESSFUL PERFORMANCE OF POSITION:
Dexterity Supervision/Leadership Skills

Excellent communication and interpersonal skills are necessary in managing staff and in the extensive amount of telephone contact and written correspondence.

Analytical and creative abilities are also needed in solving problems and projecting the future needs of the department.

Standing/Sitting 95% of time Work at desk, PC, monitoring/training staff

Reaching/Handling 60% of time Materials at desk, files, reports, answering phones

Speaking/Hearing 80% of time Conversations with staff, customers, conducting meetings, training sessions

Seeing 100% of time PC, phone monitoring, files, reports

Note:

Applicants who need accommodation for an interview or job testing, please request this in advance to the Human Resources Department.