Housekeeping Operations Supervisor

1 week ago


Overland Park, Kansas, United States Hampton Inn Kansas CityOverland Park Full time
Job Overview

The Assistant Housekeeping Supervisor plays a crucial role in maintaining the cleanliness and organization of our hotel. This position involves overseeing housekeeping operations to ensure high standards of service and guest satisfaction.

Key Responsibilities:
  • Compile a list of unoccupied rooms requiring immediate cleaning and track upcoming checkouts to facilitate efficient work assignments.
  • Delegate tasks to housekeeping staff and conduct inspections to ensure adherence to cleanliness standards.
  • Collaborate with management to identify rooms ready for guest occupancy.
  • Manage inventory levels to guarantee a sufficient supply of cleaning materials and equipment.
  • Address and resolve any housekeeping-related complaints in conjunction with management.
  • Conduct inspections of rooms, hallways, and common areas to identify maintenance needs and recommend solutions to management.
  • Provide orientation and training for new housekeeping staff, covering company policies and operational procedures.
  • Maintain accurate records of assignments, timekeeping, and generate regular reports.
  • Engage in team meetings to discuss policies, guest feedback, and propose enhancements for service efficiency.
  • Assist management in compiling reports related to room occupancy and departmental expenses.
  • Create work schedules to optimize service delivery.
  • Oversee a thorough inspection program for all guest rooms and public areas to uphold cleanliness standards.
  • Possess comprehensive knowledge of room types, amenities, and brand standards.
  • Perform any additional duties as assigned, whether planned or unplanned.
Qualifications:
  • Strategic leader with a focus on aligning operational plans with organizational objectives.
  • Fosters team engagement and loyalty through effective communication and project management.
  • Maintains high performance and consistency across operations through dedicated effort.
  • Encourages accountability within the team by leading with integrity.
  • Utilizes available resources to execute plans and achieve desired outcomes.
  • Exhibits advanced communication skills, both written and verbal.
  • Effectively implements and maintains service standards.
  • Demonstrates strong organizational skills in managing work assignments.
  • Thrives in high-pressure situations and manages stress effectively.
  • Possesses a thorough understanding of safety protocols in the workplace.
About Hampton Inn Kansas City/Overland Park

Explore the advantages of being part of our unique hotel portfolio. We welcome all applications from individuals dedicated to delivering exceptional service, regardless of current job openings.



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