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Outreach Hotline Advocate

3 months ago

Tampa, Florida, United States The Spring of Tampa Bay Full time
Job Overview

Providesempowerment-basedadvocacy,safetyplanning,supportivecounseling,crisisinterventionandservicemanagementtoOutreachparticipants.
Providesinformation,referrals,andcounseling toparticipants.
Provide crisisinterventionandreferralservicesto phonecallers.

Responsibilities and Duties

GreetsOutreachparticipantsandagencySchedulesparticipantswithadvocates.
InformsSpringadvocatesandother on-sitepartnerswhenparticipantsarrive.
Answers Outreach hotline calls and provides safety planning, information, referral, and links/schedules for services.
Maintainstheneatappearanceofthe waiting rooms, conference room, and break room.
Responsible for placing,pickingupandstockingoutreach'ssupply
Responsible forcopy machine running smoothlyorderingsupplies andpartswhen
Assistswithsettingupgroupsand
Responsible for makingfilesfor intakes.
Assistswithstatisticalreportingfor the
Assists with data entry for funders.
Meets with participants to assistwithInjunction for Protection paperwork.
Will process Injunction for Protection paperwork into the Clerk's system.
SchedulesintakeswithOutreachparticipants for advocates.
Workswithindividualparticipantstoassessthe lethalityofthesituationanddevelopa safetyAssessestheparticipant'sindividualstrengthsandneeds,identifiesstrengthsandchallengespresent,offersoptionsandassiststheparticipantsinselectingfrom the optionsavailable.
Coordinatesserviceswithappropriatecommunityresourcesandrefersparticipantsandchildrento necessarysupportservices.
Hasacomprehensiveunderstanding of thedynamicsofdomestic violence,serviceprograms,andconfidentialityandprivilege
Attendsagencymeetingsandallother meetingsasassigned

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``` - Refers participants to community resources and other organizations based on the participants needs. - Service managementanddocumentationmeetsDVPprogram - Provideson-goingsafetyplanningwith - Assistsparticipantswitharrangingfortransportation and directionsto - Maintainsparticipantfilesandensuresdata isenteredintoWSimmediatelyafterallparticipant - MaintainswrittenrecordsrequiredforstatisticalCompilesstatisticalinformationofservicesrenderedandsubmitsmonthly. - Completesintake documentsand - Completesandreportsallassessmenttoolsrequiredby - Consultswithsupervisoron aregular basis,regardingallagency,participant,andservicemanagement - Facilitatesgroup(s), as - Assists with training and managing of new volunteers and interns, as assigned.

Occasionaldutiesorprojectswhichmaybeperformedatirregular intervals

Facilitatesweekly supportgroups
Assistswithcommunitypresentationsand
Assistswithdata collectionfor researchand/orscholarly
Performsother relateddutiesas

Accountability:
Areasinwhichthe positionisaccountable/responsible

ParticipantService:
Maintainsparticipantsatisfactionandquality of

Records:
Maintainscompleteandup todate participantAssistswithstatistical reportingandmonthlybilling.

SupervisionResponsibility:
None

Business-RelatedContacts:
Representativesof various community

#

ProhibitedFunctions:
Doesnotrespondtorequestsfromthe
Doesnotprovideanyservicewhichcouldbeinterpretedaspracticing

Education/Training/Experience

Bachelor'sdegree in socialworkorrelatedfieldpreferredplus 1yearofrelated

Specializedortechnicaleducationalrequirements:
Bi-lingualrequired(EnglishandSpanish).

Certification or Licensing Requirements


Valid Florida Driver's License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.

Must be able to pass and maintain a Level II background check
Requires Domestic Violence Core Competency trainingandadditional6-hours(30-hourstotal)to qualifyforprivilegeMust successful pass written test.
Requireson-going 16-hours ofDV relatedtrainingafterthefirst

Physical De ands

Whileperformingthe duties of this job theemployeeisregularlyrequiredtohear,talk,stand,sit,walk,use handsandSpecificvisionabilitiesrequiredbythis jobincludeclosevision,distancevision,depthperception,andability toadjustfocus.

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``` - The physicaldemandsdescribedhere are representative of thosethatmust bemetbyanemployeeto successfullyperformtheessentialfunctions of this job.
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessential

WorkEnvironment:
The workenvironmentis normallythatofanofficeatmospherewithamoderatenoise
The workenvironmentcharacteristicsdescribedhere arerepresentativeof thoseanemployee encounterswhileperformingtheessentialfunctionsof this job.
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessential

Additional Remarks:

This position requires the following:
Demonstrated maturity and good judgment.
Ability to handle crisis situations calmly and with expertise.
A self-starter and the ability to perform with a high degree of autonomy and as part of a team.
Ability to exercise independent judgment and decision making.
Excellent organizational, analytical and time management skills.
Excellent verbal and oral communication and presentation skills.
Knowledge of domestic violence and victim issues, including advocacy activities, statutes and impact on children.
Reliable transportation required.

Behavior Expectations:


The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors.

Our Guiding Principles are at the beginning of our culture code guidebook. We are...

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse and Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.
A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.
Honest and Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.
A Safe Space. Safety leads each interaction with survivors.
We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.