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Front Desk Supervisor

3 months ago

Santa Fe, New Mexico, United States Auberge Resorts Full time
Company Description


Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation.

Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Job Description


Embark on a rewarding journey as a Front Desk Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution.

In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.


  • Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
  • Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
  • Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
  • Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
  • Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
  • Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
  • Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.
Qualifications

  • 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel
  • Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.
Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs.

While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Please visit to learn more about our Collection.

Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest:
@AubergeResorts and #AlwaysAuberge.

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V.

Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.