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Front Desk Ambassador
2 months ago
We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at the Eldorado Hotel & Spa. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.
Key Responsibilities- Provide warm and welcoming greetings to guests, articulating the unique story and inspiration behind the Eldorado Hotel & Spa.
- Deliver refined and seamless service, upholding the highest level of confidentiality and care for the safety and comfort of each guest.
- Offer knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, and other relevant information.
- Respond to guest challenges and find timely and professional resolutions.
- Maintain the utmost confidentiality and care with guest information.
- Must be a passionate people person with superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management systems, point of sale systems, and Microsoft Office Suite.
- Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
- 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
- High school diploma or equivalent experience/training.
- Part-time employees receive: Dental, Vision, and 401k.
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.