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Front Desk Ambassador

2 months ago


Santa Fe, New Mexico, United States Eldorado Hotel & Spa Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at the Eldorado Hotel & Spa. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, articulating the unique story and inspiration behind the Eldorado Hotel & Spa.
  • Deliver refined and seamless service, upholding the highest level of confidentiality and care for the safety and comfort of each guest.
  • Offer knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, and other relevant information.
  • Respond to guest challenges and find timely and professional resolutions.
  • Maintain the utmost confidentiality and care with guest information.
Requirements
  • Must be a passionate people person with superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management systems, point of sale systems, and Microsoft Office Suite.
  • Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.
Benefits
  • Part-time employees receive: Dental, Vision, and 401k.
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.