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Access Associate Senior

3 months ago

Charlottesville, Virginia, United States Commonwealth of Virginia Full time

Position: Patient Service Representative at UVA Employee Health

This experienced service representative engages patients, families, and providers throughout the patient care journey. Responsible for patient scheduling, record retrieval, and communication to ensure patients see the right provider at the right time with the necessary records.

If you're passionate about providing exceptional customer service and making a meaningful impact daily, UVA Employee Health is the place to be. Prioritizing employee-patient relationships, we go above and beyond to deliver extraordinary experiences. Join our Access team, where you'll serve as a role model while showcasing your talents in a dynamic and supportive environment.

Responsibilities:

  • Schedule appointments accurately and coordinate same-day appointments.
  • Manage the UVA Employee Health email account effectively and respond promptly.
  • Educate patients on managed care processes, authorizations, and financial obligations.
  • Advocate for patients and families during multi-visit scheduling.
  • Provide exceptional customer service in accessing medical services at UVA Health System.
  • Show willingness to learn new knowledge, technologies, and go above and beyond.
  • Ensure quality patient registrations with accurate information.
  • Investigate and resolve conflicts effectively.
  • Other duties as assigned.

Minimum Requirements:

Education: High School Diploma required; Associates degree preferred.

Experience: 2 years relevant experience; Access Associates fully cross-trained are also considered.

Licensure: None required.

Physical Demands:

Job requires sitting for prolonged periods, repetitive motion, proficient communication skills, attention to detail, and ability to write clearly and concisely.

The University of Virginia and the UVA Health System are dedicated to diversity in the workplace and are equal opportunity employers. We value diversity as excellence demonstrated through unique perspectives and experiences.