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Site Service Manager

3 months ago

Hillsboro, United States WGNSTAR Full time

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today

Pay Rate: $115K - $145K
Location: Hillsboro, OR

Relocation Assistance is offered within the United States; No sponsorships are available at this time.
This is a full-time, direct hire opportunity with our client.

The principal duties and responsibilities will be:

  • Manage Team Leaders, Technicians and Service Engineers and will be the primary communication link between the customer facility and ours. This role will participate in customer teams and meetings as needed.
  • Plan and schedule both classroom and on-the-job training. Cross-train to maintain and improve the skills of the service team and customer's factory personnel assigned to Seller's Equipment. The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required.
  • Assist with growing revenue for service and sales teams by ensuring that safety, quality and training all continue to advance the service team and to ensure the company is First in Mind- First in Choice for all company service support opportunities
  • Be a primary communication link from customer's factory to us, and will participate in customer's various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested
  • Will also be trained in technical operation of equipment in order to be next level escalation for onsite issues and to improve interface with factory support when required
  • Recruitment of direct and indirect employees, responsibilities include but is not limited to:
    • Creating requisitions for job postings
    • Manage relationships and reaching out to recruitment agencies for indirect hires (temporary employees). Communicating with Leads and Trainers who does the interviews.
    • Processing external hire paperwork (Status Change Form)

Requirements:

  • A bachelor's degree or equivalent experience in mechanical or electrical engineering, physics, or chemistry, or equivalent relevant experience, or military experience in a technical capacity
  • 5-10 years experience in a service or maintenance role involving direct contact with customers
  • Electro-mechanical technical background
  • Strong people management experience and leadership skills
  • Strong written and oral communication and presentation skills
  • Ability to conceive and implement operational plans and achieve the goals set out by them
  • Experience with high vacuum and or exhaust or abatement systems are desirable, as is experience within relevant aspects of the semiconductor manufacturing industry
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

WGNSTAR does not require assistance from Recruitment Agencies. Thank you.

The people who thrive most on our teams are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, adapt quickly to changing environments, and leverage their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

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