Site Coordinator

3 days ago

Hillsboro, United States Ascend Recruiting Parnters Full time
Job Description

Role: Site Coordinator/Supervisor

Location: Hillsboro, OR

Job Type: Full-Time/Exempt/Benefits

Shifts: Rotating

Overview:

This position serves as the primary point of contact between customers, management, and on-site service personnel for installation, maintenance, repair, testing, and customer training issues. The Site Coordinator takes ownership of issues and drives them to resolution promptly, operating independently and managing multiple projects simultaneously. This role requires a dynamic and challenging environment with drive and creativity.

Responsibilities:

  • Manage customer activities, including planning and organization.
  • Supervise, coordinate, schedule, train, motivate, and guide other Field Service Engineers.
  • Work on complex planning activities and special projects where customer equipment performance is critical to contractual obligations and project deadlines.
  • Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
  • Instruct customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
  • Participate in internal meetings to facilitate the coordination of important issues, including spare parts, warranty, and daily/weekly priorities.
  • Retrieve, compile, and report equipment performance indicators to both customer and company Management.
  • Keep Management informed of all tool-down situations.
  • Present and implement technologies and solutions to customers.
  • Coordinate technical resources to track and close customer issues.
  • Present and explain reports, results, and solutions to customers.
  • Solve performance/operational issues to improve customer efficiency.
  • Assist in recruiting potential employees for customer sites.
  • Promote continuous improvement in both staff and technical areas.
  • Oversee a robust Project Management process and delivery timetables to keep projects on schedule.

Requirements:

  • Requires a Bachelor's Degree in a technical discipline or related field and a minimum of four (4) years of direct experience with equipment or working in a high-volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.
  • Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
  • Excellent customer skillset which includes communication, priority setting, influencing, and conflict resolution.
  • Self-driven with the ability to prioritize work and accomplish tasks quickly with good problem-solving skills.
  • Ability to wear cleanroom attire 75% of the time.
  • Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.
  • This position requires the use of vehicles on business trips and must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.

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