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Account Manager

3 months ago

Doral, Florida, United States Kentech Full time
Company Description
KENTECH Consulting Inc. is an award-winning background technology screening company.

We are the creators of innovative projects such as - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.


MISSION
We're on a mission to help the world make clear and informed hiring decisions

VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

Job Description
We are looking for a passionate Customer Success Manager (CSM) that will drive customer success.


You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.

You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

The operational role of Customer Success Management includes participation in technology product design to create the tools that your customers need.

It's about working with Marketing to find the right kinds of leads, the ones that Sales can bring into the company to become first-tier high-value assets.

Through on-boarding and training, you will ensure that all customers are fully engaged and getting the value that they expect.

At every point, you will collect, analyzes and then uses data to make the customers' experience of the company a seamless, consistent whole.

Responsibilities
Operate as the lead point of contact for any and all matters specific to your customers.
Build and maintain strong, long-lasting customer relationships.
Project Manage customer activations to ensure that new customers are delighted and 'go live' as quickly as possible.
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
Proactively engage with customers to ensure they're leveraging our solutions to its fullest extent.
Train end-users and hiring managers, demonstrating best practices for driving and managing the recruiting process.
Identify upsell opportunities with accounts while working with sales and operations to ensure growth attainment.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Assist with high severity requests or issue escalations as needed.
Able to successfully manage a team.

Qualifications
Proven Experience in customer success
Strong written and verbal communication skills with all customers internal and external up to executive level
Detail-oriented and analytical
Demonstrated ability to increase customer satisfaction
Ability to self-manage multiple projects at once with little or no oversight
Tolerance for ambiguity and flexibility for changing requirements
Attention to detail at all levels of one's work
Driven by metrics and key performance indicators
Experience with CRM and Marketing Automation solutions eg Hubspot, Lessonly, Loom
Technically Savvy ability to learn and demonstrate new technology
Proven work experience as a Customer Success Manager with a B2B Enterprise SaaS company (cloud preferably)
3+ Years in a customer-facing role (Customer Success, Bus. Dev, Account Manager)
Excellent listening, negotiation, and presentation skills

Nice to Have
Exposure and basic experience with HTML, Adobe Suite
BA/BS degree or equivalent in Business or Marketing
Prefer canidates local to MIAMI but will consider remote position for the right canidate.

Additional Information
This position allows for tremendous growth for a driven, success-oriented candidate.

What's In It for You
Compensation includes paid training with a base salary plus commission and bonus earning potential.
Work Remotely
Bonus
Profit-Sharing

PTO
Starting salary is 40K

Benefits
Vacation/
PTO
Medical
Dental
Vision
401k
We look forward to receiving your application

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