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Cloud Account Manager

2 months ago


Doral, Florida, United States SAP SE Full time
About the Role

The Specialist Customer Success Partner (S-CSP) is responsible for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure product consumption and product usage growth.

  • Maximize the value for customers of their investments in SAP SPM cloud products and promote revenue growth and protection.
  • Develop and execute a proactive "customer first" renewal and expansion plan in conjunction with other internal SAP account team members.
  • Utilize commercial and business acumen for commercial queries and to ensure licensing compliance, renewal forecast, and optimized contractual opportunities.
  • Understand and leverage Customer Success services and tools to drive maximum value to customers.
Key Responsibilities
  • Work proactively with customers to develop their roadmap to improve consumption and maximize the value of the customer's subscriptions.
  • Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio.
  • Provide leading practice advice and guidance to customers for operating their SAP SPM cloud solutions and related governance.
  • Understand customer's business models, priorities, objectives, and goals to identify potential operational and commercial risks, retain current revenue footprint, and look for expansion opportunities.
Requirements
  • 5+ years of experience managing complex customer engagements or other customer-facing experience.
  • A self-starter, with energy, drive, the ability to manage multiple priorities, and work independently and problem-solve.
  • Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.
Preferred Qualifications
  • Experience in SAP Sales Performance Management solutions, sales operations, incentive management, IT, Healthcare, and Financial Services.
  • Experience developing account management plans and with contract negotiations.
About SAP

SAP is a company that enables individuals to bring out their best. Our culture is built on collaboration and a shared passion to help the world run better.

We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to personal development and a highly collaborative team ethic.

We believe in unleashing all talent and creating a better and more equitable world.