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Insurance Account Manager
2 months ago
Aon is seeking an Account Specialist II to join our commercial risk team in Miami, FL. This is a hybrid role based out of our Miami, FL office.
About the Role
As an Account Specialist II, you will assist the Account Executives and Associate Account Executives on assigned accounts, managing key processes that serve clients (including complex clients) and undertaking the client-facing and internal activities related to these processes.
Key Responsibilities
- Assist in managing key processes that serve clients, including complex clients.
- Undertake client-facing and internal activities related to these processes.
- Assist Brokers as necessary, particularly on Commercial Risk business.
- Perform submission assembly/creation where assigned.
- Facilitate the timely and accurate flow of information between clients, and account team members.
- Handle client open items lists and respond to client ad-hoc requests.
- Gather and analyze data and draft assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
- Actively support and monitor the renewal process.
- At the direction of the Broker, draft quote comparisons and follow up for binders, policies, and endorsements.
- Where applicable, serve as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
- Primary collaborator with Premium Accounting on client billing matters.
- Receive and handle routine and sophisticated coverage inquiries and endorsement requests.
- Serve as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
- Monitor and follow-up on invoice generation, fee agreements, receivables, and collections.
- Address and resolve problems.
- May provide guidance and mentoring to a less senior account specialist.
- Delegate work to support staff and ACS where applicable.
- Ensure tools are understood and used.
- Perform related duties as assigned.
Requirements
- High school diploma or equivalent required.
- Associates degree preferred.
- 1 - 2 years of previous commercial insurance and experience preferred.
- Property & Casualty brokers license preferred, or to be obtained within 120 days of start date.
What We Offer
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including a 401(k) savings plan with employer contributions, an employee stock purchase plan, consideration for long-term incentive awards at Aon's discretion, medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
About Aon
Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Equal Employment Opportunity
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
Reasonable Accommodations
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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