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Vice President of Shared Services

3 months ago

Atlanta, Georgia, United States Cantaloupe TV Full time
Job Description

Job Description

Vice President of Shared Services

Help the world buy it and go

Cantaloupe is a FinTech company that is constantly evolving the way companies across the globe manage, optimize, and automate the critical decisions made on a daily basis.

We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.


Responsibilities:


The VP of Shared Services will be a leader of a dynamic Operations (Order Entry, Billing and Backoffice Service Delivery) team comprised creative problem solvers.

The team handles day-to-day operational accounting activities for the organization and maintains the appropriate internal controls
The team is responsible for Order Entry, Billing, Activations, Bank Account Updates, Chargebacks. Deactivations, buyouts, and Transfers.
Develop and implement continuous process improvements, including process automation and elimination within Vendor AP, Billing, AR, and other transactional areas to deliver world-class SOPs to service internal stakeholders, customers, and vendor partners
Manage a multi-location team of 100+ employees
Define, measure, and report on KPIs to deliver operational excellence and maximize performance
Update business leaders on key metrics and action plans that impact financials and the day-to-day accounting operation
Drives cross-functional accounting projects seeking standardization and centralization of accounting activities seeking process efficiency, mitigation of risks, and cost control
Partner with cross-departmental leads to align on relationship management SLAs and define escalation processes
Motivate, lead, hire, coach, and develop a high-performing team of Business Operations Professionals
Ensure compliance with Internal and External compliance controls over Business Operations activities
Drive the planning and orchestration of business objectives.
Ensure effective and impactful delivery of training to the Customer Support organization

Identifies all touch points / areas of customer support operations and works closely with the technology team decrease, automate and If a touch point is mandatory, make it invisible and seamless to customers.

Focus on business process optimization opportunities by looking for common themes in cases and finding way to eliminate/reduce those cases in the future.

This may include working with Product and Technology teams to look for ways to optimize the underlying systems that is utilized in how we provide our service to our clients.

Implements and maintains client feedback to provide insight and visibility to identify service delivery and support improvement opportunities.
Actively and consistently support all efforts to simplify and enhance the customer experience
Developing and executing new growth directives
Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
Oversee employee productivity, training, and personal/career growth.
Devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output and minimize costs.
Lead strategic initiatives to improve scalability, agility, and efficiency.
Work with Compliance teams to ensure all Operational Compliance related work is discussed, planned and executed
Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
As part of our commitment to maintaining the highest standards of financial integrity, this position may also involve responsibilities related to SOX compliance

Supervisory

Responsibilities:
Participates in the hiring and training of departmental managers, team leads, supervisor and other Operations Team members.
Organizes and oversees the work and schedules of departmental managers / other operations teams.
Conducts performance evaluations that are timely and constructive.

Required Skills:
Prior knowledge of Payment Industry is required.
First-class people skills
Excellent ethical leadership and organizational abilities
Superior knowledge of process improvement and operational guidelines
In-depth knowledge of data analysis, KPIs and reporting
Outstanding negotiation skills
Excellent written and oral communication.
Proven knowledge of performance evaluation metrics in a business setting

Preferred Skills:
Experience in developing budgets and business plans
Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM)

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.
20% to 30% travel is required

W hy choose Cantaloupe:
We offer competitive benefits not just limited to compensation but also offer:

Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
401(K) with employer match effective upon the first day of employment
18 days PTO + (9) Observed Company Holidays
Tuition Reimbursement

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