Current jobs related to Supervisor Front Desk - Detroit, Michigan - Sage Hospitality Group

  • Front Desk Supervisor

    2 weeks ago

    Detroit, Michigan, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Azul Hospitality. As a key member of our Front Office Department, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk.Key ResponsibilitiesAssist the Front Office Manager in the daily operations of...

  • Front Desk Supervisor

    1 week ago

    Detroit, Michigan, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Azul Hospitality. As a key member of our Front Office Department, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key ResponsibilitiesLead and manage the Front Desk team to deliver exceptional...

  • Front Desk Supervisor

    2 days ago

    Detroit, Michigan, United States Sonesta International Hotels Full time

    Job Description SummarySonesta ES Suites is a unique and welcoming extended stay hotel brand where guests can easily relax, get some work done, and hang out in our local community.We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore, we...

  • Front Desk Manager

    2 weeks ago

    Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring exceptional customer service, and achieving operating budget goals.Key...

  • Front Desk Manager

    7 days ago

    Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements.Key ResponsibilitiesSupport the Front Desk team in achieving guest satisfaction and...

  • Front Desk Representative

    2 weeks ago

    Detroit, Michigan, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGuest Registration and Check-out:...

  • Front Desk Representative

    6 days ago

    Detroit, Michigan, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGuest Registration and Checkout:...

  • Front Desk Manager

    2 weeks ago

    Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring exceptional customer service, and achieving operating budget goals.Key...

  • Front Desk Representative

    2 weeks ago

    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest...

  • Front Desk Coordinator

    7 days ago

    Detroit, Michigan, United States Old Redford Academy Full time

    Old Redford Academy is seeking a dedicated Front Desk Coordinator to join our team. Our academy is a tuition-free, Pre-K to 12th grade institution that offers highly qualified teachers, free transportation, one-to-one student technology, and a rigorous curriculum that is both standards-based and culturally responsive.As a Front Desk Coordinator, you will...

  • Front Desk Associate

    2 weeks ago

    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a Front Desk Representative, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesRegister and process...

  • Front Desk Manager

    3 weeks ago

    Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Desk Manager to join our team at Marriott. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements.Key ResponsibilitiesSupporting Management of Front Desk TeamUtilize strong interpersonal and...

  • Front Desk Manager

    7 days ago

    Detroit, Michigan, United States Marriott Full time

    Job SummaryBonus EligibleThis entry-level management position is responsible for leading and assisting with the successful completion of daily shift requirements in the front office area. The ideal candidate will strive to ensure guest and employee satisfaction and achieve the operating budget. Responsibilities include completing financial and administrative...

  • Front Desk Associate

    7 days ago

    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Front Desk Representative Job DescriptionWe're seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate...

  • Front Desk Operations Manager

    1 week ago

    Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budget goals.Key...

  • Front Desk Associate

    2 weeks ago

    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Front Desk Representative Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate...

  • Front Desk Associate

    5 days ago

    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Front Desk Representative Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate...

  • Front Desk Associate

    1 week ago

    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    Front Desk Representative Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate...

  • Front Desk Operations Manager

    2 weeks ago

    Detroit, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving the operating budget.Key...

  • Front Desk Representative

    3 weeks ago

    Detroit, Michigan, United States Canine to Five Full time

    **Job Summary**Canine to Five is seeking a highly motivated and enthusiastic individual to join our team as a Front Desk Associate. This role is responsible for providing exceptional customer service, ensuring a positive experience for our clients and their canine companions.**Key Responsibilities:**Manage front desk operations, including greeting clients,...

Supervisor Front Desk

3 months ago

Detroit, Michigan, United States Sage Hospitality Group Full time

Why us?

Shinola Hotel is seeking a Front Desk Supervisor to create timeless memories and quality experiences for guests and associates alike.

The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
  • Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires understanding of all hotel front office procedures.
  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Ability to communicate information and hotel services to management and guests. Second language may be required.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to communicate in person and on telephone frequently.
  • Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
  • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
  • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
  • Continuous standing 90% of time -communicating with guests.
  • No climbing required. No driving required.
  • Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
  • Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

  • Medical, dental, & vision insurance
  • Eligible to participate in the Company's 401(k) program with employer matching
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Company-paid short-term disability
  • Employee Assistance Program
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID:

Position Type: Regular Full-Time

Property : Shinola Detroit

Outlet: Hotel

Category: Front Desk & Guest Services

Tipped Position: No

Address: 1400 Woodward Ave

City: Detroit

State: Michigan

EOE Protected Veterans/Disability