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Front Desk Associate

2 months ago

Detroit, Michigan, United States Hollywood Casino at Greektown Full time
Front Desk Representative Job Description

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Hollywood Casino at Greektown. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining accurate records.

Key Responsibilities:

  • Register and process guests promptly upon arrival and departure, including greeting guests, assigning rooms, and issuing keys.
  • Ensure guest satisfaction by managing the flow of communication at and around the front desk.
  • Input information into computer systems (CMP) and perform all guest accounting functions according to established hotel procedure.
  • Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction.
  • Maintain records of room availability and guest accounts.
  • Review accounts and charges with guests during the checkout process, which may involve receipt of payments.
  • Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs.
  • Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken.
  • Convey escort instructions to Bell Person.
  • Assist in addressing all guest service needs and resolve any service-related problems or issues.

Requirements:

  • Good verbal and written communication skills.
  • Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred).
  • Ability to operate automated phone systems.
  • Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals.
  • Understand and comply with all company and departmental rules and regulations, policies and procedures.
  • Skill in maintaining effective working relationships with staff and guests.
  • Ability to read, write, and communicate verbally in English.
  • Ability to perform intermediate math.
  • Knowledge of appropriate union contracts.
  • Ability to multi-task.

About Us:

We are a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. We are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet. We are changing entertainment and we want you to be a part of it.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive.