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Front Desk Manager

2 months ago


Detroit, Michigan, United States Marriott Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Manager to join our team at Courtyard Detroit Downtown. As a key member of our Front Office team, you will be responsible for leading and assisting with the successful completion of daily shift requirements, ensuring exceptional customer service, and achieving operating budget goals.

Key Responsibilities
  • Support the Front Desk team in providing exceptional customer service and resolving guest complaints
  • Assist with daily Front Desk shift operations, including managing front desk staff, handling guest check-ins and check-outs, and processing payments
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experience
  • Monitor and analyze Front Desk performance metrics to identify areas for improvement
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer

Marriott International is an equal opportunity employer and offers a competitive salary and benefits package, including health insurance, 401(k) plan, and paid time off. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.