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Bilingual Customer Service Representative

3 months ago

San Antonio, Texas, United States Kemper Full time

About the Position:



Kemper is a recognized leader in the insurance industry, driven by a team of dedicated and diverse professionals who strive to make a positive impact on customers' lives daily. At Kemper, we value a culture of excellence, personal growth opportunities, and work-life balance to inspire and enhance productivity. Our range of products and services cater to the unique and changing needs of our customers. Join us in delivering outstanding experiences that uphold our commitments to stakeholders.

Under supervision, you will handle customer and agents' inquiries and provide accurate, efficient, and courteous service. Key responsibilities include:
  • Support customers and agents by addressing queries on policy status, underwriting guidelines, and billing.
  • Communicate policy information effectively using comprehensive knowledge of Kemper systems.
  • Address customer concerns and escalate issues beyond set limits.
  • Stay informed about industry trends, new products, and technology advancements.
  • Process payments with adherence to cash handling procedures.
  • Carry out assigned duties.

Minimum Requirements:
  • High School Diploma or equivalent.
  • 6 months of Customer Service experience.
  • Preference for prior insurance exposure.
  • Fluency in English and Spanish.

Desired Skills:
  • Basic computer proficiency (e.g., Microsoft Office).
  • Strong customer service orientation.
  • Effective oral and written communication.
  • Interpersonal skills and credibility building.
  • On-site role at the office.

Kemper is an equal opportunity employer committed to diversity and inclusion without regard to race, color, religion, gender, or other protected status. We foster a discrimination-free workplace. We do not accept unsolicited resumes from external sources, and we will never request sensitive information like SSN or bank details via unsecure channels. Avoid external messaging apps for communication.