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IT Operation Technician

3 months ago

Phoenix, Arizona, United States Insight Global Full time
Monitor network performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
  • Collaborate with network engineers to optimize network configurations and address connectivity issues.
  • Monitor security tools for active alerts and work with corporate security to resolve them
  • Act as the first point of contact for IT incidents and problem resolution
  • Respond to IT incidents promptly, identifying and resolving network related issues.
  • Collaborate with cross functional teams to mitigate and escalate incidents as needed.
Ensure proper escalation to technology operations teams and local system owners.
  • Coordinate communications status updates to all stakeholders
  • Maintain accurate documentation of network configurations, changes, and incident resolutions.
  • Contribute to the development and maintenance of network related documentation and procedures.
  • Open and track support tickets with external vendors including telco and network carriers
  • Assist in monitoring and analyzing security alerts to identify potential threats and vulnerabilities.
  • Work with the security team to implement and maintain network security measures.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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  • Previous network operations center or network administration experience a plus
  • Basic knowledge of cybersecurity principles and best practices a plus.
  • Any kind of previous information security experience.
- 2+ years in a previous IT role such as IT Help Desk, Desktop Support,
  • Computer literacy is a must.
  • Ability to communicate clearly in both written and speech
  • Basic understanding of networking concepts, protocols, and technologies.
  • Familiarity with network troubleshooting tools and methodologies.
  • Desire to grow a long term career in Security.
  • Ability to have flexibility when it comes to working different shifts.