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Bank Operations Services Supervisor
3 months ago
Overview:
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates.
A successful candidate will demonstrate:
Management Skills:
Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions
Adaptability:
Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility:
Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence:
Capable of building rapport with different personalities to drive positive results
Agility:
Able to process information and move quickly through problem resolution
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, and branch operations managementORHigh School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, and branch operations managementPreferred Area of Experience: Management or supervisory experienceSkill(s): Financial literacy, Knowledge of retail banking products and services, Operations managementThe base pay for this position is generally between $23.96 and $36.00.
For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life.Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here:(url removed)