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Financial Service Representative

3 months ago

Newburgh, New York, United States Heritage Financial Credit Union Full time
:

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community.

We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.


Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive.

We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals.

We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Our values are at the heart of everything we do
We believe in:

-
Integrity:

We are honest and trustworthy in all of our dealings with our members, employees, and the community.
-
Excellence:

We strive to provide our members with the best possible service.
-
Teamwork:

We believe that we can achieve more together than we can alone.
-
Respect:

We treat each other with dignity and respect.
-
Community:

We are committed to giving back to the communities we serve.

Position Title:

Financial Service Representative

Department:

Retail Banking

Classification:

Non-Exempt

Salary Range:

$19.54-$24.43 an hour depending on experience, plus monthly incentives

REPORTING RELATIONSHIPS

Position reports
to:

Branch Manager

Positions Supervised:

None

POSITION PURPOSE


Responsible for promoting financial well-being so people may reach their fullest potential in life by promoting our credit union's products and services to new and existing members.

Our FSRs are to use all available tools and training to help our members accomplishes their goals and in the process find cross-sell opportunities that will benefit the member.

In addition, our FSRs are to counsel members on credit score enhancement to assist them in building, enhancing and maintaining a strong financial future.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Maintain knowledge of all credit union products and services; Crosssell credit union products and services that meet member needs; deposit products, IRA's, consumer and real estate, electronic services, insurance, investment services, etc.
  • Maintain or surpass sales performance standards to enhance the member experience
  • Must meet or exceed sales goals.
  • Consistently exhibit and enhance the sales and service skills that the credit union has adopted for all member service contact, sales and service culture
  • Assist members in completing the following transactions as needed
:

deposits, withdrawals, loan payments, transfers, check cashing, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc.


  • Assist Branch Manager as necessary in balancing and maintaining ATMs and vault, training new employees, opening/closing procedures, etc.
  • Run and analyze credit reports and counsel member on improving score, if applicable, and recommend products and services to assist member in building/maintaining a strong financial future.
  • Perform member service responsibilities; answering questions and requests, researching and resolving member issues to completion, etc.
  • Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures.
  • Adhere to and help enforce all security procedures as well as departmental policies and procedures.
  • Assist in training and developing new and current employees.
  • Perform file maintenance and account changes, as needed.
  • Complete required reports and maintains records accurately and promptly.
  • Consistently recommend changes, workflow, efficiencies and quality.
  • Keep Supervisors/Managers informed of area activity and of any significant problems or concerns
  • Actively attend and participate at meetings, as required.
  • Support all internal sales contests and product promotions.
  • Always be a positive role model and advocate for the credit union.
  • Work overtime if requested by management.
  • Assist branch management with any other duties, as assigned.
  • Performs other duties as assigned.

Requirements:

QUALIFICATIONS

Education & Certifications

  • 2 year college degree preferred
  • Three to five years experience in sales and/or financial counseling; or a comparable combination of education and experience
  • Experience working in a retail banking setting and have grown in a teller role.

Required Knowledge & Experience

  • This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the des