Bilingual Customer Service Representative

1 week ago


Newburgh, New York, United States Cornerstone Family Healthcare Full time

Job Type:
Full-time, Part-time

Position Overview:
Cornerstone Family Healthcare is actively seeking skilled Bilingual Call Center Operators to enhance our dedicated Call Center team. This role is essential in ensuring our patients receive exceptional service in a timely manner.

Compensation:
$17.00 per hour PLUS potential for quarterly incentives.

Work Location:
Newburgh, NY

Employment Status:
Per Diem-Part, Full Time

Benefits Offered:
- Competitive salaries
- Health Benefits
- Retirement plan
- Paid Time Off
- Sick Leave
- Flexible Spending Accounts
- Dependent Care Assistance
- Paid Holidays
- Quarterly incentives available

Mission Statement:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center committed to delivering high-quality, comprehensive primary and preventive healthcare services. We prioritize an environment of compassion, dignity, and respect for all individuals, regardless of their financial situation. For over fifty years, we have been dedicated to addressing the needs of the communities we serve, with a focus on the underserved and those lacking access to healthcare services.

Key Responsibilities:

  • Deliver outstanding customer service consistently; warmly greet patients, provide accurate information, and express gratitude for their calls.
  • Schedule appointments for both new and returning patients utilizing the practice management system.
  • Collaborate with Patient Services Representatives and nursing staff to fulfill patient requests for earlier appointments.
  • Confirm all demographic and insurance details collected from patients and ensure accurate entry into the practice management system.
  • Verify insurance information, including eligibility, primary care provider, and referrals as necessary for the type of visit.
  • Offer backup support for patient registration as needed by the Site Administrator.
Qualifications:
  • Bilingual: Proficient in Spanish.
  • High School Diploma or equivalent.
  • For Per Diem-Part Time shifts: Availability required between 12pm-8pm (Monday through Friday) and at least two weekends a month (9am-5pm), totaling 24 hours per week.
Training Information:
Training for per diem shifts is conducted Monday-Friday from 9am-5pm for a duration of 4 weeks.

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