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Lead Teller

2 months ago

Newburgh, New York, United States Virtual Employee Services (C) Full time
Job Summary

We are seeking a highly skilled and experienced Lead Teller to join our team at Virtual Employee Services (C). As a key member of our financial services team, you will be responsible for providing exceptional customer service, processing transactions, and promoting financial products and services.

Key Responsibilities
  1. Customer Service: Provide friendly, professional, and personalized service to all customers, ensuring their financial needs are met and exceeded.
  2. Transaction Processing: Accurately process deposits, withdrawals, loan payments, transfers, and other financial transactions, maintaining a high level of accuracy and efficiency.
  3. Product Promotion: Cross-sell and promote financial products and services to customers, identifying their financial needs and recommending suitable solutions.
  4. Branch Operations: Assist with branch opening and closing procedures, maintain a clean and organized workspace, and ensure all necessary supplies are available.
  5. Team Support: Provide guidance and support to junior team members, mentoring and coaching to ensure they meet their full potential.
Requirements

To be successful in this role, you will need:

  • High School Diploma or Equivalent: Plus two years of customer service and cashier experience, or a comparable combination of education and experience.
  • Notary Designation: Or ability to attain within six months.
  • BSA Knowledge: Working knowledge of Bank Secrecy Act requirements and compliance.
  • Technical Skills: Experience using PC-based software, including Microsoft Office.
  • Soft Skills: Excellent customer service and communication skills, ability to project a professional appearance and positive attitude.
What We Offer

As a Lead Teller at Virtual Employee Services (C), you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.