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Bilingual Customer Service Representative
2 months ago
Job Type:
Full-time, Part-time
Position Overview:
Cornerstone Family Healthcare is actively seeking Bilingual Call Center Operators to enhance our dedicated Call Center team.
Compensation: $17.00 per hour PLUS opportunities for quarterly incentives.
Work Environment: Newburgh, NY
Employment Status: Per Diem-Part, Full Time
Benefits Offered:
- Competitive salaries
- Health Benefits
- Retirement plan
- Paid Time Off
- Sick Leave
- Flexible Spending Accounts
- Dependent Care Assistance
- Paid Holidays
- Quarterly incentives available
Mission Statement:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center committed to delivering high-quality, comprehensive primary and preventative healthcare services in a compassionate environment. Our mission is to serve all individuals with dignity and respect, regardless of their financial situation or background. For over fifty years, we have focused on addressing the needs of underserved communities and ensuring access to healthcare for all.
Job Responsibilities:
This is NOT a remote position.
- Deliver exceptional customer service by warmly greeting patients, accurately responding to inquiries, and expressing gratitude for their calls.
- Schedule appointments for both new and returning patients utilizing the practice management system.
- Collaborate with Patient Services Representatives and nursing staff to fulfill patient requests for earlier appointments.
- Confirm all demographic and insurance details provided by patients and ensure accurate entry into the practice management system.
- Validate insurance information, including eligibility, primary care provider, and necessary referrals based on visit type and insurance requirements.
- Provide support for patient registration as needed, under the direction of the Site Administrator.
- Bilingual: Proficient in Spanish.
- High School Diploma or equivalent.
- For Per Diem-Part Time shifts: Availability required between 12pm-8pm (Monday through Friday) and at least two weekends per month (9am-5pm), totaling 24 hours per week.
The training for per diem shifts will be conducted Monday through Friday from 9am-5pm for a duration of 4 weeks.
