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Service Supervisor

3 months ago

Wakefield, Massachusetts, United States The W.W. Williams Company LLC Full time

Opportunity for Service Supervisor:

As a Service Supervisor at W.W. Williams, you will play a key role in organizing workflow to meet and exceed customer expectations. Your responsibilities will include arranging work efficiently to achieve departmental goals by ensuring repair orders are completed accurately and on time. You will have the opportunity to plan, evaluate, and prioritize departmental activities to promote cohesive teamwork among technicians. Additionally, you will maintain a schedule to facilitate timely work completion and ensure customer satisfaction and safety standards are met.

Key Responsibilities:

  • Provide exceptional service by focusing on quality and customer service standards
  • Assign parts and labor costs accurately for customers, including warranty processes
  • Train and develop staff while maintaining a safe and engaged work environment
  • Communicate job expectations, monitor results, and implement policies and procedures

Experience and Qualifications:

  • Minimum of 2 years of experience in a heavy truck/fleet dealership or shop
  • Strong technical knowledge and effective communication skills
  • Proficiency in computer and software skills, including Microsoft Office Suite

Employee Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental & Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth & Leadership Opportunities

About W.W. Williams:

Established in 1912 in Columbus, Ohio, W.W. Williams has grown to become a prominent provider of industrial power products across the U.S. and Mexico. With a network of 44 facilities and over 515 service technicians, W.W. Williams offers comprehensive service and repair solutions, OEM product sales, and supply chain management services. Their offerings include diesel engines, transmissions, truck repair, power generation systems, and logistics services.

By joining W.W. Williams, you will be part of an organization that plays a significant role in the transportation service, repair, and parts industry. Experience personal and professional growth in an inclusive and diverse environment that prioritizes innovation and exceeds customer expectations.

Your journey at W.W. Williams promises competitive wages, a range of benefits, and a welcoming workplace culture. Take the opportunity to be part of a team that positively impacts millions of Americans daily, offering tailored solutions to meet transportation repair needs. EOE/AAP/M/F/Vets/Disabled, DFWP.