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Benefit Advocate Representative Associate

3 months ago

Houston, Texas, United States Arthur J Gallagher & Co. Full time

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries.

As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive.

Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.


We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact


Responds to and educates client's employees and dependents about their health and welfare benefits and resolves benefits issues by responding to incoming emails as well as escalated cases created by the Customer Advocate.

Issues of low to moderate complexity are resolved and questions are answered by communicating with insurance carriers, providers, and third party administrators.

Responds accurately to benefit questions, provides claim resolution expertise and any other assistance and/or support.

Advocates on behalf of the client members as necessary to assist with eligibility, claim and benefit issues and any other question.

Addresses customer requests via incoming and outgoing emails, as well as cases in our proprietary CRM system. Maintains clear and accurate records and updates open issues by logging into a secure database. Uses existing procedures to solve routine or standard problems.

About You

Required:
High School diploma or equivalent. Minimum 6 months experience as a Customer Advocate.

Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 45 days of hire date.

Ability to work overtime as business need requires.

Preferred:
Bachelors degree preferred. Minimum 3 years related experience preferred. Prior customer service and/or employee benefits experience highly desirable. Experience with CRM software (e.g. Salesforce) is beneficial. Bi-lingual candidates desired.

Behaviors:
Adheres to HIPAA Privacy Rules by maintaining the highest level of confidentiality and complying with all applicable laws. Ability to communicate information, whether technical or non-technical, to client members/customers in a clear and concise manner. Ability to empathize and show patience. Good problem solving skills.

Compensation and benefits


On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...
We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements


Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.


Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.


Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.