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Spa Reception and Sales

3 months ago

Atlanta, Georgia, United States the now corporation Full time

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

Daily Functions:

  • Continuously demonstrate all duties and responsibilities as required of the Experience Guide team.
  • Oversee our front desk experience guide through interviewing, hiring, and training.
  • Facilitate team meetings to ensure strong product and selling skill knowledge
  • Act as a liaison between the Experience Guide, Massage Therapist, and Leadership team.
  • Communicate all updates, new products/offerings, events, and protocols to the Experience Guide team.
  • Ensure the facility is always clean and presentable to standards.
  • Be accountable for transactional corrections and follow-up.
  • Assist with group bookings and communicate directly with group inquiries.
  • Create documents, reports, spreadsheets, and protocols as directed.
  • Participate in retail and back-of-house inventory counts
  • Assist in forecasting staff needs, related to seasons and staff retention.
  • Participate in boutique supplies, retail, linen, and equipment inventory quarterly to ensure the facility is well prepared and replacement purchases are planned bi-annually.
  • Share suggestions, voice challenges, or any specific concerns to the Leadership Team.
  • Assist General Manager with guest complaints and/or concerns.
  • Collaborate with the Leadership Team during regular meetings regarding any improvements.
  • Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours
Ideal Candidate:

We seek inspirational, service-oriented, optimistic, and hard-working individuals with a passion for health and wellness. The belief in self-care is essential.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must understand the basic principles of auditing, balancing, and closing out accounts.
  • Must be able to respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook.
  • Must have excellent communication skills.
  • Must be computer literate and have the ability to learn various software programs/applications.
  • Must know how to operate printers and various other office equipment.
  • Must be able to prioritize tasks and handle multiple tasks simultaneously.
  • Willingness to work flexible hours including days, evenings, weekends, and holidays
  • Must be customer service focused
What Employees Value about the Now:
  • Team member referral bonus
  • Excellent Medical, Dental, and Vision plans for all full-time employees
  • 401k Retirement Plan
  • Substantial discounts on products and services
  • Surprise lunches
  • Daily coffee, tea, and snacks provided