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Freight Payment Analyst

3 months ago

West Chester, Pennsylvania, United States A. Duie Pyle Full time

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

The primary responsibility of the Freight Payment Analyst is to manage/reconcile Customer accounts that are billed through a 3rd party or via EDI in order for the account to be paid in a timely, efficient manner. Customer contacts are made via telephone, e-mail, payment websites and TMS portals.

The responsibilities of the position include, but are not limited to:

  • Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked.
  • Develop an understanding of the Customer specific invoicing requirements including EDI 204,214 and 210 of the assigned accounts.
  • Establish best practices for each account in order to properly manage the reconciliation process. Develop and utilize customized reports as needed.
  • Retrieve invoice status on customer websites, e-mailing and calling customers to resolve discrepancies.
  • Correct invoicing issues with proper attention to detail, identify root cause and work to prevent recurrence.
  • Upload documents and provide any additional information through the established carrier resolution process of the customer's web portal.
  • Document the collections system to reflect all customer notes and actions taken.
  • Set and adhere to appropriate follow-up dates in order to ensure timely payment.
  • Interact with multiple internal teams in order to research and resolve Customer disputes.
  • Properly defend charges when a customer dispute is not valid.
  • Respond to external and internal customer inquiries in a timely and professional manner.
  • Evaluate credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet.
  • Additional responsibilities as assigned.
To be qualified for this position, you must possess the following:
  • HS Diploma or equivalent
  • Strong analytical and time management skills
  • Professional written and verbal communication skills
  • Knowledge of MS Office, especially Outlook, Excel, and Word
  • Ability to multitask and prioritize in a fast paced environment with strong attention to detail
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.