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Revenue Assurance Analyst

2 months ago

West Chester, Pennsylvania, United States A. Duie Pyle Full time

A. Duie Pyle, a family-owned enterprise since 1924, offers a comprehensive suite of integrated transportation and distribution services across the Northeast. With a robust network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we provide flexible and seamless solutions tailored to meet our customers' requirements.

At A. Duie Pyle, our commitment to exceptional service is paramount, and we strive to fulfill this promise with every interaction.

Position Overview:

The primary role of a Revenue Assurance Analyst involves the meticulous review of open and short-paid invoices to ensure accuracy in billing, including the loading of all pricing and accessorial charges, as well as daily contract and pricing reviews. This position is crucial in identifying loading discrepancies and making necessary corrections. Collaboration with Collectors, Customers, Account Managers, and various departments is essential to resolve issues effectively.

Key Responsibilities:

  • Interpreting and analyzing contracts and pricing items to address customer disputes.
  • Managing Bills of Lading, including product classification and charge calculations based on weights, minimums, deficit weights, and full value.
  • Understanding payment terms and their implications within the Pyle System.
  • Grasping transportation regulations, including the Pyle 101 Tariff and partnership invoices.
  • Enhancing knowledge of QTRACS/Samsara for research and backup purposes.
  • Developing expertise in the National Motor Freight Classification.
  • Expanding knowledge of the Weights & Research Process and associated systems.
  • Ensuring accurate billing for consolidated and correctly shipped items.
  • Responding promptly and professionally to inquiries from both external and internal customers.
  • Recognizing the urgency of business needs for swift resolutions.
  • Correcting invoicing discrepancies with a keen attention to detail, identifying root causes, and implementing preventive measures.
  • Documenting actions and customer notes within the Pyle system.
Qualifications:
  • High School Diploma or Equivalent.
  • Ability to work independently.
  • 3-5 years of experience in billing, collections, or customer service.
  • Strong written and verbal communication skills.
  • Proficiency in MS Office, particularly Outlook, Excel, and Word.
  • Ability to multitask and prioritize in a fast-paced environment with a strong attention to detail.
Physical Requirements:
  • Prolonged periods of sitting at a desk.
  • Extended use of a PC monitor and keyboard.
  • Frequent use of a telephone.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.