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Multilingual Operations Analyst
2 months ago
We are seeking a detail-oriented and proactive Operations Analyst to join our team at Asfin LLC. The successful candidate will be responsible for managing and optimizing various operational processes to ensure the efficiency and effectiveness of our company's services.
Key Responsibilities:
- Customer Communication Management:
- Attend to the different communication channels of the company, ensuring prompt and effective responses to customer inquiries and issues.
- CRM Management:
- Ensure accurate and timely registration of information in the company's CRM system related to customer service activities.
- Information Collection:
- Collect and verify the required information for the services to be contracted, ensuring all data is complete and accurate.
- Data Recording:
- Accurately record information in the established interfaces, maintaining the integrity and reliability of company data.
- Payment Processing:
- Ensure the timely and accurate payment of services sold, coordinating with relevant departments to resolve any issues.
- Compliance:
- Comply with the established insurance, tax, and accounting processes, ensuring all activities are performed in line with company policies and regulatory requirements.
- Additional Tasks:
- Execute any other tasks assigned by the direct supervisor to support the objectives of the position and the company's operational goals.
Company Culture:
Asfin LLC values deep communication and investing in employees. Our company culture is professional, fun, and relationship-oriented, and we respect and recognize dedicated employees.