Help Desk Technician II

2 weeks ago

Shaw Air Force Base, United States General Dynamics Full time
Responsibilities for this Position
Location: USA SC Shaw AFB - Patton Hall (SCC023)
Full Part/Time: Full time
Job Req: RQ176899

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
Secret

Suitability:

Public Trust/Other Required:
None

Job Family:
Help Desk

Job Qualifications:

Skills:
Customer Service, Technical Support, Trouble Ticketing
Certifications:
CompTIA - A+ - CompTIA, CompTIA - Network+ - CompTIA
Experience:
0 + years of related experience
US Citizenship Required:
Yes

Job Description:

GDIT has an immediate opportunity for a Help Desk Technician to join our team in Sumter, SC. Qualified candidates must be able to obtain a Secret clearance.

How the Help Desk Technician will make an impact:
  • Support all aspects of the of the USARCENT Help Desk operations located at Patton Hall
  • Receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system
  • Ability to support desktop and laptop system images
  • Provide support and training to end users
  • Configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc
  • Perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens
  • Provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts
What you'll need to be successful:
  • High School diploma and 1 year of experience
  • Certifications: Either CompTIA Network+ CE or CompTIA A+ CE is required
  • Must be able to communicate clearly and provide courteous customer service.
  • Must possess strong troubleshooting skills for Microsoft Operating systems and software
  • CompTIA Security+ CE or higher is preferred
  • Able to obtain a U.S. DoD Interim Secret Clearance required
  • Active Secret clearance preferred
The likely hourly rate for this position is between $ $25.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA SC Shaw

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

PI

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