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Help Desk Technician II

3 months ago

Shaw Air Force Base, United States General Dynamics Information Technology Full time
GDIT has an immediate opportunity for a Help Desk Technician to join our team in Sumter, SC. Qualified candidates must be able to obtain a Secret clearance.

How the Help Desk Technician will make an impact:
  • Support all aspects of the of the USARCENT Help Desk operations located at Patton Hall
  • Receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system
  • Ability to support desktop and laptop system images
  • Provide support and training to end users
  • Configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc
  • Perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens
  • Provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts


What you'll need to be successful:
  • High School diploma and 1 year of experience
  • Certifications: Either CompTIA Network+ CE or CompTIA A+ CE is required
  • Must be able to communicate clearly and provide courteous customer service.
  • Must possess strong troubleshooting skills for Microsoft Operating systems and software
  • CompTIA Security+ CE or higher is preferred
  • Able to obtain a U.S. DoD Interim Secret Clearance required
  • Active Secret clearance preferred


Work Requirements

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Years of Experience
0 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
CompTIA - A+ - CompTIA

CompTIA - Network+ - CompTIA

Travel Required
None

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely hourly rate for this position is between $ $25.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.