Current jobs related to Help Desk Service Specialist - Scott Air Force Base - G2IT

  • Help Desk Specialist

    5 days ago

    Scott Air Force Base, Illinois, United States Apex Systems Full time

    Apex Systems is seeking a skilled Service Desk Technician to join our team.**Job Summary:**We are looking for a highly motivated and detail-oriented individual to provide technical support to our clients.**Key Responsibilities:*** Respond to and resolve technical issues via phone, email, or chat* Troubleshoot and diagnose hardware and software problems*...

  • Help Desk Specialist II

    2 weeks ago

    Scott Air Force Base, Illinois, United States DecisionPoint | Cortek Full time

    Job SummaryDecisionPoint | Cortek is seeking a highly skilled Help Desk Technician II to join our team. As a Help Desk Technician II, you will provide second-tier technical support to end-users, managing complex technical problems related to hardware, software, and network configurations.Key ResponsibilitiesProvide second-tier technical support to users for...

  • Help Desk Operations Manager

    2 weeks ago

    Scott Air Force Base, Illinois, United States DecisionPoint | Cortek Full time

    Job SummaryDecisionPoint | Cortek is seeking a highly skilled Help Desk Operations Manager to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support and leadership within our help desk team.Key ResponsibilitiesLead Help Desk Operations: Oversee the day-to-day activities of the help desk team,...

  • F-35 Help Desk Specialist | Secret clearance

    4 weeks ago

    Edwards Air Force Base, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:BMC Remedy Ticketing System, Help Desk Support, IT Help DeskCertifications:Security+, CE - CompTIA-Security+ CEExperience:3 + years of related...

  • Help Desk Operations Manager

    2 weeks ago

    Scott Air Force Base, Illinois, United States DecisionPoint | Cortek Full time

    Job SummaryDecisionPoint | Cortek is seeking a highly skilled Help Desk Technician III to join our team. As a key member of our IT support team, you will be responsible for providing advanced technical support and leadership within the help desk team.Key ResponsibilitiesLead Technician: Oversee help desk operations and ensure timely issue...

  • F-35 Help Desk Specialist | Secret clearance

    4 weeks ago

    Edwards Air Force Base, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:BMC Remedy Ticketing System, Help Desk Support, IT Help DeskCertifications:Security+, CE - CompTIA-Security+ CEExperience:3 + years of related...

  • Help Desk Services Support Specialist

    7 days ago

    Nellis Air Force Base, Nevada, United States OnesourcePCS, LLC Full time

    About the RoleWe are seeking a skilled Help Desk Services Support to join our team at OnesourcePCS, LLC. As a key member of our team, you will provide technical support and assistance to our clients, ensuring their computer systems and equipment are running smoothly.Key ResponsibilitiesInstall and configure hardware and softwareMaintain and repair computer...

  • Help Desk Services Support Specialist

    4 days ago

    Nellis Air Force Base, Nevada, United States OnesourcePCS, LLC Full time

    About the RoleWe are seeking a skilled Help Desk Services Support to join our team at OnesourcePCS, LLC. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients, troubleshooting computer issues, and ensuring the smooth operation of our computer systems.Key ResponsibilitiesInstall and configure...

  • F-35 Help Desk Specialist | Secret clearance

    3 weeks ago

    Wright-Patterson Air Force Base, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:BMC Remedy Ticketing System, Help Desk Support, IT Help DeskCertifications:Security+, CE - CompTIA-Security+ CEExperience:3 + years of related...

  • F-35 Help Desk Specialist | Secret clearance

    2 weeks ago

    Wright-Patterson Air Force Base, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Help Desk Support, IT Service Desk, Ticket ManagementCertifications:Security+, CE - ComTIA Security+ Certified CEExperience:3 + years of related...

  • F-35 Help Desk Specialist | Secret clearance

    4 weeks ago

    Wright-Patterson Air Force Base, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:BMC Remedy Ticketing System, Help Desk Support, IT Help DeskCertifications:Security+, CE - CompTIA-Security+ CEExperience:3 + years of related...

  • Front Desk Receptionist

    1 week ago

    Scott Air Force Base, Illinois, United States Ivyhill Technologies Full time

    Job SummaryIvyhill Technologies is seeking a highly skilled and experienced Front Desk Receptionist to join our team. As a key member of our project team, you will provide exceptional customer service and administrative support to our clients.Key ResponsibilitiesProvide front desk reception support, information, and referral services to our clients.Manage...

  • Jr. Systems Administrator Help Desk

    1 month ago

    Hill Air Force Base, United States Tope Technology, LLC Full time $65,000 - $80,000

    Job DescriptionJob DescriptionJr. Systems Administrator SD – Sentinel Tope is seeking a Jr. System Service Desk Administrator to support the AF Strategic Program Information Services team in support of the Sentinel Information Services (IS) team. The selected applicant will join am interdisciplinary team providing OS level help desk support. This position...

  • Front Desk Coordinator

    2 weeks ago

    Scott Air Force Base, Illinois, United States Ivyhill Technologies Full time

    Job SummaryIvyhill Technologies is seeking a highly skilled and experienced Front Desk Receptionist to join our team. As a key member of our staff, you will provide exceptional customer service and administrative support to our clients.Key ResponsibilitiesFront Desk Operations: Greet and welcome clients, respond to phone calls, and manage front desk...

  • Network/Help Desk Administrator

    2 months ago

    Vandenberg Air Force Base, United States Abacus Technology Corporation Full time

    OverviewAbacus Technology is seeking a Network/Help Desk Administrator to provide technical support for the SMC Range Network at Vandenberg SFB. This is a full-time position.ResponsibilitiesProvide system administration and support services, operation and maintenance of system servers, user computers, docked/traveling laptops, hand-held devices/mobile phones...

  • Front Desk Receptionist

    2 days ago

    Scott Air Force Base, Illinois, United States Ivyhill Technologies LLC Full time

    Job SummaryIvyhill Technologies LLC is seeking a highly skilled and experienced Front Desk Receptionist to join our team. As a key member of our project, you will provide exceptional customer service, administrative support, and referral coordination to our clients.Key ResponsibilitiesProvide front desk reception support, information, and referral services...

  • Traveling Respiratory Care Specialist

    3 weeks ago

    Scott Air Force Base, Illinois, United States TotalMed Allied Full time

    TotalMed Allied is seeking a traveling Respiratory Care Specialist for an assignment.Position Overview:Specialty: Respiratory CareField: Allied HealthContract Duration: 16 weeksWeekly Hours: 36 hoursShift Schedule: 12-hour night shiftsEmployment Type: Traveling PositionWe are looking for a qualified Respiratory Care Specialist for a travel role.About...

  • IT Support Specialist

    3 weeks ago

    Scott Air Force Base, Illinois, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a skilled professional to support our customer (DISA) as a VoIP Specialist. This position requires on-site work at a secure facility. The successful candidate will be responsible for installing, configuring, maintaining, and supporting all telephone systems and services. This specialist must be able to work in a 24/7 shift...

  • Computer Service Desk Support Technician

    5 months ago

    Hill Air Force Base, United States NexOne, Inc. Full time

    Job DescriptionJob DescriptionThe Computer Service Desk Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following: Assist users who are having computer problemsDiagnose problems and guide users through problem resolutionProvide remote-support using software...

  • IT Support Specialist

    4 days ago

    Scott Air Force Base, Illinois, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a skilled professional to support our customer (DISA) at Scott Air Force Base, IL. The ideal candidate will be responsible for installing, configuring, maintaining, and supporting all telephone systems and services.Key Responsibilities:• Analyze network and telecommunications alarms to identify potential issues and...

Help Desk Service Specialist

4 months ago

Scott Air Force Base, United States G2IT Full time
Job DescriptionJob Description

Help Desk Service Specialist

Scott Air Force Base, IL 62225

 

G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Help Desk Service Specialist, you will be working to refine the strategic vision for the G2IT IT Service Management business in support of the entire company and our clients. You will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Your regular activities will include:

• Provide second-tier support to end users for either PC, server, or mainframe applications and hardware.

• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Simulate or recreate user problems to resolve operating difficulties.

• Recommend systems modifications to reduce user problems.

• Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.

You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters).

You will follow and create troubleshooting and maintenance procedures.

Requires:

BA/BS Degree or 10 plus years of experience.

Must be a US Citizen.

Must have a Minimum Active DoD Secret Clearance.

Must have an Active CompTIA Security + Certification.

ITIL v 3 or higher Foundation Certification a plus.

Must have valid / current certification meeting IAT Level II requirements a plus.

Experience in BMC Remedy or similar Enterprise ITSM environment a plus.