Cfp - Help Desk Support

2 weeks ago

Shaw AFB, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Suitability:

Public Trust/Other Required:

Job Family:
Help Desk

Job Qualifications:

Skills:
Microsoft Exchange Server, Technical Support, Troubleshooting

Certifications:

Experience:

2 + years of related experience

US Citizenship Required:
Yes

Job Description:


Thank you for your interest in joining our team This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon.

Serving at either the CONUS location at Shaw AFB, located in Sumter, SC as well as OCONUS at Al Udied Air Base, Qatar.

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II you will help ensure today is safe and tomorrow is smarter.

Our work depends on Help Desk Technician II joining our team to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT


Position shall provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services.

CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)

Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required

Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure

Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

Manage SIPR PKI program

Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs)

Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits

Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves

WHAT YOU'LL NEED TO SUCCEED:

  • Education: Associates Degree
Required Experience: 2+ years of related experience

  • Required Technical Skills: Security +CE certification
  • Security Clearance Level: secret
  • Location: On Customer Site
  • US Citizenship Required

GDIT IS YOUR PLACE:

  • Fullflex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cuttingedge technology you can learn from
  • Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $ $25.44. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.


Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA SC Shaw

Additional Work Locations:

Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We connect people with the most impactful client missions, creating an unparalleled work experience t

  • Cfp - Help Desk Support

    3 days ago

    Shaw AFB, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: Job Family: Help Desk Job Qualifications: **Skills**:Microsoft Exchange Server, Technical Support, Troubleshooting Certifications: **Experience**: 2 + years of related experience US...

  • CFP - Help Desk Support

    4 weeks ago

    Shaw, United States General Dynamics Information Technology Full time

    Thank you for your interest in joining our team! This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at...

  • CFP - Help Desk Support

    4 weeks ago

    Shaw, South Carolina,, Sumter County, SC, United States General Dynamics Information Technology Full time

    Thank you for your interest in joining our team! This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at...

  • CFP - Help Desk Support

    7 days ago

    Shaw Air Force Base, United States General Dynamics Information Technology Full time

    Thank you for your interest in joining our team! This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at...

  • CFP - Help Desk Support

    4 weeks ago

    Shaw Air Force Base, United States General Dynamics Information Technology Full time

    Req ID: RQ176133 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Job Family: Help Desk Skills: Microsoft Exchange Server,Technical Support,Troubleshooting Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: Thank you for your interest in joining our team! This position will be...

  • Help Desk Technician Ii

    3 days ago

    Shaw AFB, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: **Skills**:Customer Service, Technical Support, Trouble Ticketing Certifications: CompTIA - A+ - CompTIA, CompTIA - Network+ -...

  • Help Desk Technician II

    4 weeks ago

    Shaw AFB, United States General Dynamics Information Technology Full time

    GDIT has an immediate opportunity for a Help Desk Technician to join our team in Sumter, SC. Qualified candidates must be able to obtain a Secret clearance.How the Help Desk Technician will make an impact:Support all aspects of the of the USARCENT Help Desk operations located at Patton HallReceive trouble requests via walk-ups, calls, or through email and...

  • Network Monitor/help Desk Support

    3 weeks ago

    Langley AFB, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Suitability: Public Trust/Other Required: Job Family: Network Engineering Job Qualifications: **Skills**:Help Desk Support, Network Monitoring, Network Operations Certifications: Security+, CE - comptia security...

  • Help Desk

    1 week ago

    Lackland AFB, United States KBR Full time

    Title:Help Desk / Systems AdministratorBelong, Connect, Grow, with KBRKBR's Defense Systems Engineering (DSE) business unit is seeking a Help Desk / Systems Administrator to join our Cyber Security Solutions (CSS) Operating Unit. CSS delivers defensive cyber services and solutions to the DoD, Federal Agencies, and Intelligence Community. The Division has the...

  • Help Desk Technician II

    2 weeks ago

    Shaw Air Force Base, United States General Dynamics Information Technology Full time

    GDIT has an immediate opportunity for a Help Desk Technician to join our team in Sumter, SC. Qualified candidates must be able to obtain a Secret clearance.How the Help Desk Technician will make an impact:Support all aspects of the of the USARCENT Help Desk operations located at Patton HallReceive trouble requests via walk-ups, calls, or through email and...

  • Help Desk Technician II

    2 weeks ago

    Shaw Air Force Base, United States General Dynamics Full time

    Responsibilities for this Position Location: USA SC Shaw AFB - Patton Hall (SCC023) Full Part/Time: Full time Job Req: RQ176899 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills:...

  • F-35 Help Desk Specialist | Secret clearance

    4 weeks ago

    Edwards AFB, United States General Dynamics Information Technology Full time

    Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure...

  • Mid-level Help Desk Technician

    1 week ago

    Hanscom AFB, United States Chenega Corporation Full time

    Overview: **Mid-Level Help Desk Technician** **Hanscom AFB, MA** Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place...

  • Client Support Administration Support

    4 weeks ago

    Shaw Heights, United States gTANGIBLE Corporation Full time

    Job DescriptionJob DescriptiongTANGIBLE Corporation (gTC), www.gtangible.com, is a C corporation and a registered Government contractor that provides services and solutions in:National Security ProgramsProfessional, Administrative, and Management SupportMission and Warfighter SupportWe are a Service Disabled Veteran Owned Small Business (SDVOSB) and the...

  • IT Service Desk Technician

    3 weeks ago

    Macdill AFB, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Suitability: Public Trust/Other Required: Job Family: Help Desk Job Qualifications: **Skills**:Computer Hardware, Desktop Computers, Help Desk Support, Troubleshooting Software Certifications: Security+, CE - Sec+...

  • IT Service Desk Technician

    2 weeks ago

    Macdill AFB, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:Top Secret/SCISuitability:Public Trust/Other Required:Job Family:Help DeskJob Qualifications:Skills:Computer Hardware, Desktop Computers, Help Desk Support, Troubleshooting SoftwareCertifications:Security+, CE - Sec+ CEExperience:3 + years of...

  • Helpdesk Analyst

    4 weeks ago

    Edwards AFB, United States ASRC Federal Full time

    Job Description ASRC Federal is seeking a Help Desk Analyst to join our team in supporting NASA IT Services through Tier 1 call resolution, issue triage and assignment to Tier 2 support, conference room scheduling, employee directory updates, and telephone operator responsibilities. This role is located at NASA Armstrong Flight Research Center on...

  • Air Force Cloud1 Service Desk

    2 weeks ago

    Hanscom AFB, United States SAIC Full time

    Job ID: 2405929 **Location**:HANSCOM AFB, MA, US **Date Posted**:2024-04-25 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Night Job **Travel**:No **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...

  • Technical/administrative Support

    3 days ago

    Patrick Afb, United States Sabre88, LLC Full time

    **Technician/Administrative Support** **Responsibilities**: - Coordinate M&FRC staff marketing requests to support programs and services. - Coordinate required actions with the on-base organizations to obtain marketing resources. - Input case management and resources in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) system with an...

  • Network Computer Support Technician

    4 weeks ago

    Tyndall AFB, United States General Dynamics Information Technology Full time

    We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology.GDIT is looking for Field Support Technician in Tyndall, FL, who holds active DOD Secret Clearance.The Tier 1 maintenance of the on-site ADCS systems and...