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Cfp - Help Desk Support

3 months ago

Shaw AFB, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Suitability:
Public Trust/Other Required:
Job Family:
Help Desk

Job Qualifications:
**Skills**:Microsoft Exchange Server, Technical Support, Troubleshooting

Certifications:
**Experience**:
2 + years of related experience

US Citizenship Required:
Yes

**Job Description**:
Thank you for your interest in joining our team This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at either the CONUS location at Shaw AFB, located in Sumter, SC as well as OCONUS at Al Udied Air Base, Qatar.

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician II joining our team to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT

Position shall provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor

Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)

Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required

Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure

Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

Manage SIPR PKI program

Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs)

Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits

Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves

WHAT YOU’LL NEED TO SUCCEED:

- Education: Associates Degree
- Required Experience: 2+ years of related experience
- Required Technical Skills: Security +CE certification
- Security Clearance Level: secret
- Location: On Customer Site
- US Citizenship Required

GDIT IS YOUR PLACE:

- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $19.08 - $25.44. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA SC Shaw

Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We connect people with the most impactful client missions, creating an unparalleled work experience t